Don’t Introduce Your ERP System to Employees Until You Read This

Introducing a new ERP system can be like throwing a bottle of bleach into a delicate ecosystem if not executed well.  We could talk about critically important things like top-down support or selecting the right system, but let’s assume those steps were well executed. Don’t underestimate the human factor. While most of today’s job descriptions…

Don’t Introduce Your ERP System to Employees Until You Read This

Introducing a new ERP system can be like throwing a bottle of bleach into a delicate ecosystem if not executed well.  We could talk about critically important things like top-down support or selecting the right system, but let’s assume those steps were well executed. Don’t underestimate the human factor. While most of today’s job descriptions…

TMF Group Aligns Global Marketing Campaigns with Infor

Infor MRM Helps Business Services Provider to Boost Campaign Success and Establish a Platform for Marketing Excellence Infor, the industry cloud company, today announced that outsourced business services provider TMF Group B.V has deployed Infor Marketing Resource Management (MRM).  TMF Group selected Infor MRM to help drive greater consistency, rigor and visibility across TMF’s global…

Government Agencies Democratize Data With Microsoft Technology

Complying with ever-shifting regulations, efficiently managing a productive agency and maintaining that ever-important transparency is a tall order for federal agencies. And in this rapidly changing digital age, making the most of data is paramount. Implementing the right systems can ease this burden by helping agencies use data to streamline processes, reduce costs and boost…

Infor Helps Strauss Paper Centralize Customer Relationship Management in the Cloud

Leading Wholesale Distributor to Maximize Sales Productivity, Improve Interdepartmental Communication with Infor CRM Infor, the industry cloud company, today announced that Strauss Paper Company has selected Infor Customer Relationship Management (CRM) to provide users with a centralized contact and lead management solution in a cloud environment. Strauss Paper is a wholesale distributor of janitorial supplies…

Business and Technology Predictions for the Year 2020

A man by the name of Dennis Gabor once said, “We cannot predict the future, but we can invent it.” In the ERP industry we have the ability to look at data collected over the last several years to see where trends are shaping the future of enterprise resource planning. Late last year we published…

New Global Solution Integration to Help Mid-Market and Enterprise Companies Deliver Outstanding Customer Experience

Using Sage ERP X3 with Sage CRM provides customer-centric view across entire business Sage North America, a leading provider of business management software and services to small and medium-sized businesses, today announced integration between Sage CRM and Sage ERP X3. This integration provides mid-market and enterprise businesses with a single, customer-centric view across the organization,…

Deltek Announces Ajera CRM To Power the Front-Office of A&E Firms

Deltek’s new customer relationship management solution, Deltek Ajera CRM, helps architecture and engineering (A&E) firms win more projects and better manage client relationships Deltek, the leading global provider of enterprise software and information solutions for professional services firms and government contractors, announced the launch of Deltek Ajera CRM – the next generation in customer relationship…

Microsoft Evolves Its Customer-Centric Solutions With New Parature Release

Microsoft Corp. (Nasdaq “MSFT”) on Wednesday announced the Spring ’15 release for Parature from Microsoft, adding new capabilities that empower brands and organizations to deliver engaging customer self-service solutions across applications, channels and devices. This new release emphasizes productivity for customer service professionals by delivering insights “above the service queue” to help agents quickly understand,…