Service Software

For the service industry, the terms service software and ERP software are synonymous. While there are a number of ERP solutions that include service software functionality, not all ERP packages offer functionality capable of managing the needs of contractors or professional service companies. Due to this, service organizations must take additional care in documenting their service software needs and comparing these requirements to prospective ERP vendors.

Because professional service companies and field service operations have unique processing needs that differ from that of standard manufacturing software or distribution software, the ERP selection process must focus heavily on the needs of the service personnel. A best of breed service software package or module would include features such as help desk support, ticket entry and management, technician dispatch, field service repair, spare parts management, in-house repair, maintenance contracts, and job-based estimates and billing.

Panorama’s client list includes a number of service companies that have successfully selected and implemented ERP software designed for the service industry. Panorama’s ERP consultants provide a complete service offering that can assist your organization throughout the process of ERP selection, ERP implementation, and organizational change management.