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Service Software

For the service industry, the terms service software and ERP software are synonymous. While there are a number of ERP solutions that include service software functionality, not all ERP packages offer functionality capable of managing the needs of contractors or professional service companies. Due to this, service organizations must take additional care in documenting their service software needs and comparing these requirements to prospective ERP vendors.

Because professional service companies and field service operations have unique processing needs that differ from that of standard manufacturing software or distribution software, the ERP selection process must focus heavily on the needs of the service personnel. A best of breed service software package or module would include features such as help desk support, ticket entry and management, technician dispatch, field service repair, spare parts management, in-house repair, maintenance contracts, and job-based estimates and billing.

ERP software solutions for the professional services sector are designed to streamline operations and make the enterprise more efficient. These solutions will facilitate greater levels of employee interaction and collaboration, while significantly reducing the manual tasks associated with project management, project accounting and invoicing.

Professional Services Software Requirements

  • Project management
  • Resource management
  • Calendar management
  • Employee timesheets
  • Expense reports
  • Workforce collaboration
  • Document management
  • Cost accounting
  • Contract management
  • Invoicing with milestone billing dates
  • Revenue recognition
  • Human resources management
  • Payroll
  • Business intelligence
  • Ad hoc reporting

Within the professional services industry, commercial and corporate real estate managers require a targeted, industry-specific ERP software solution to manage the transactions of property-based inventory such as office, retail, industrial, residential or corporate and branch offices. A real estate software solution will track property and all tasks associated with the lifespan of an asset including the original acquisition of real estate property, lease administration, space management and assignment, grounds maintenance, rent escalation, incoming rent payments and the ultimate disposal of the property.

In addition to tracking core business transactions, a real estate software package will track and analyze real estate portfolios and facilitate strong decision-making and investment strategies through detailed cost and revenue accounting and reporting.

Real Estate Software Requirements

  • Real estate property acquisition
  • Space management and assignment
  • Lease administration
  • Rent escalation
  • Grounds maintenance
  • Incoming rent payments
  • Property disposal

Panorama’s client list includes a number of service companies that have successfully selected and implemented ERP software designed for the service industry. Panorama’s ERP consultants provide a complete service offering that can assist your organization throughout the process of ERP selectionERP implementation and organizational change management.

Our consultants are aware of the potential pitfalls of ERP selection projects and can help hedge against project cost overruns, software that is misaligned with business needs, and lack of return on investment. The ERP team has industry-specific expertise that helps achieve measurable business improvements.

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