Utilities and Energy
Utility and energy software has expanded from more traditional utility management systems into full ERP software solutions designed for the utilities industry. A standard utility management system with feature integrated line and meter information with an associated billing record and payment history. More robust ERP software solutions will offer additional enterprise level functionality such as customer relationship management, service management, warranty and repair, and complete business intelligence and reporting.
While both utility ERP software and the more traditional utility management systems offer industry specific solutions, an industry targeted ERP system will offer a wider range of functionality that is geared towards optimization of all business operations.
Utilities and Energy Software Requirements
- Customer relationship management
- Call System Integration
- Meter reading
- Integrated line and meter information
- Comprehensive rate analysis
- Service management
- Budget based billing
- Pro-rating
- Intelligent estimating
- GIS interface
- Unlimited cycles
- User-defined rate codes
- Mobile access
- Provisioning
- Warranty tracking
- Service management
- Technician dispatch
- Repair and maintenance
Panorama’s ERP consultants are aware of the potential pitfalls of ERP selection projects and can help hedge against project cost overruns, software that is misaligned with business needs, and lack of return on investment. The ERP team has industry specific expertise that helps facilitate a successful ERP selection project and measurable business improvements.
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