ERP Case Study | Government

Client Problem

A large, foreign, government-owned electric utility had spent several years trying to implement ERP software in an attempt to improve their business operations. However, management found that the software was creating more problems than benefits, and in some extreme cases it was causing operations to completely shut down. Processes were inefficient, data was inaccurate, and system users did not trust or use the data they were retrieving from the system.

Problem Highlights

  • Operational failures
  • Poor operating data
  • Lack of understanding of operating software after go-live

Panorama Solution

Panorama consultants needed to find effective and measurable solutions that could be implemented quickly to deliver immediate results to ease the company’s operating pain. While the client suspected that technical problems with the software were creating the operational deficiencies, Panorama devised a solution that focused more on how business process and organizational change management aspects were contributing to their difficulties.

Solution Highlights

  • Defined and documented high-level “as-is” operating processes and procedures
  • Facilitated workshops with key operational stakeholders to identify and prioritize operating pain points
  • Identified the operation’s key performance indicators and collected a sample of baseline performance to better understand the nature and magnitude of operational difficulties
  • Worked with key client stakeholders in the operations group to identify solutions to the highest-priority pain points
  • Prioritized solutions based on cost, impact to the organization, and ease of implementation
  • Arrived at the Top 10 process improvement opportunities (“quick wins”)
  • Developed process improvement plans for each of the Top 10 quick wins, including client ownership and responsibilities, time-lines, and performance targets
  • Worked in parallel with “data cleanup” technical team to ensure improved business processes complemented data improvement efforts

Measurable Business Results

Panorama delivered the following measurable results to the client to enable measurable improvements to their operational efficiency and effectiveness. All of these improvements were realized in less than one year after the start of the consulting engagement.

Highlights of Results

  • Increased system data accuracy from below 50-percent to more than 95-percent
  • Improved standard business process compliance from under 40-percent to more than 90-percent
  • Identified and realized operating cost savings in excess of $500,000 annually