OfficeMax Trusts SAP to Help Its Customers Do Their Best Work
NEW YORK – January 11, 2011 – Leading office supplies and services provider OfficeMax® (NYSE: OMX) has completed the first phase of upgrading its retail software managed by SAP AG (NYSE: SAP). When OfficeMax, an SAP customer since 2003, unveiled its five-year growth plan earlier this year, it became necessary to expand and upgrade its suite of business software. OfficeMax now maximizes its existing SAP investment by taking advantage of ongoing innovation without disruption delivered by SAP® solutions. This announcement was made at the National Retail Federation (NRF) 100th Annual Convention and Expo, being held January 9-12, 2011, at the Javits Convention Center in New York.
OfficeMax is served by more than 30,000 associates through direct sales, catalogs, e-commerce and approximately 1,000 stores across the United States, Canada and Mexico. The company provides office supplies and paper, in-store print and document services, technology products and solutions, and furniture to consumers and to large, midsize and small businesses.
OfficeMax had software solutions from multiple providers, making it impossible to gain a single, consolidated view of shoppers’ demands. The company chose to take advantage of the most current offerings from the SAP® for Retail solution portfolio and SAP® Business Suite software. SAP solutions have given OfficeMax integrated enterprise applications that will support its growth plan and provide visibility into its shoppers’ buying patterns so that the company can better understand and anticipate their needs.
“For a retailer of OfficeMax’s size, SAP offered the most industry-rich solutions with the lowest total cost of ownership,” said Randy Burdick, chief information officer, OfficeMax. “SAP enables our employees to spend less time on accounting and reporting, and more time on strategic business development.”
Retailers Can Better Understand Their Business and Operate Efficiently and Profitably With SAP
With solutions that help drive profitable multichannel retailing, the SAP for Retail solution portfolio provides grocery, hardlines and softlines retailers with a means to better understand shoppers, outpace the competition and react quickly to market changes. The solutions reduce redundant systems, processes and errors, so employees can focus on opportunities that lead to growth.
SAP Business Suite Applications Provide a Foundation for Growth
SAP Business Suite applications perform essential, industry-specific and business-support processes with solutions that are designed to easily integrate with non-SAP software, maximizing a company’s existing IT investments. Additionally, enhancement packages represent the new advances for SAP solutions. Delivered through a unique business software delivery model, they offer customers the ability to adapt new functionality without the disruption of system upgrades.
OfficeMax recently went live on the latest versions of SAP Business Suite software, including:
- SAP® ERP Financials solution provides OfficeMax with better control and visibility into its accounting, financial reporting, performance management and corporate governance.
- SAP® E-Recruiting application, part of the SAP® ERP Human Capital Management solution, helps with the recruitment and hiring of the best people quickly by speeding up the time-to-hire and tracking processes of a global talent pool while reducing recruiting costs.
- Business intelligence (BI) solutions from the SAP® BusinessObjects™ portfolio empower effective, informed decisions based on solid data and analysis.
- SAP® Supply Chain Management application (SAP SCM) helps OfficeMax be more effective and efficient by keeping the products customers want readily available on store shelves while reducing the overall amount of inventory.
In addition, OfficeMax is currently implementing the SAP® Customer Relationship Management (SAP CRM) application to maximize customer loyalty, reduce costs and boost revenue across all contact channels, as well as moving all master data to SAP.
“With SAP, retailers have the ability to better understand shoppers, anticipate their needs and shape the customer experience,” said Bob McFarland, senior vice president and general manager, U.S. Retail Organization, SAP America. “With industry-rich, end-to-end processes, SAP delivers business solutions that provide a platform for growth, providing the transparency needed by retailers today as well as in the future, and enabling retailers of all sizes around the world to be best-run businesses.”
About SAP
SAP is the world’s leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 105,000 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol “SAP.” For more information, visit www.sap.com.
(*) SAP defines business software as comprising enterprise resource planning, business intelligence, and related applications.
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Copyright © 2011 SAP AG. All rights reserved.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary.
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Retail’s Big Deal: SAP Transforms Promotion Management
NEW YORK – January 10, 2011 – The explosion of multichannel shopping has shifted the competitive, consumer-driven world of retail into warp speed. To help retailers hit their afterburners, SAP AG (NYSE: SAP) today introduced the latest version of the SAP® Promotion Management for Retail application. This announcement was made at the National Retail Federation (NRF) 100th Annual Convention and Expo, being held January 9-12, 2011, at the Javits Convention Center in New York.
With the new release, SAP aims to make promotions management a precise science. New features enable retailers to streamline marketing and merchandising promotional processes, create multichannel promotions to reach new and existing shoppers, and forecast offers to help make better and more profitable decisions. Designed with the retail end-customer in mind, SAP Promotion Management for Retail 7.1 helps promotional teams by automating and managing the complexities of localized promotions for flyers, printed ads, store promotions, e-mail/Web and mobile tactics. This allows retailers to reach segmented consumers shopping across multiple channels and localized regions and thereby improve their financial performance.
- Streamlining Promotional Processes – The creation of an effective promotion involves close collaboration among members of marketing, merchandising, advertising and finance teams to carefully plan and execute campaigns while also increasing financial performance and meeting customer demand. SAP Promotion Management for Retail streamlines and simplifies the complex, cross-functional process and provides scalable version control so that everyone sees the same plan and data, completely up to date, at any time. Simultaneously, multiple versions of the promotion can be published based on varying tactics. The entire process is paperless and centralized, even for teams working across several regions, time zones and banners.
- Promotions Without Boundaries – Retailers can no longer afford to create barriers between their shoppers and their business. Newer technologies have made access to information, other shoppers and commerce easier and more interesting. As social networking, interactive applications and mobile devices permeate the world of commerce, retailers need the means to manage, understand and execute their promotions in a meaningful and profitable fashion. With these changes, the process of tracking customer demand and lift to promotions must also evolve. Retailers must be able to financially manage and track their promotional spend across all channels, not just their traditional channels, in a way that creates lift and also targets their consumers regardless of where they may shop today or in the future.
- Forecast Calls for Profit – Perhaps the most complex and most important need in the world of promotions management is the ability to forecast, simulate and evaluate financial outcomes at the offer, category and event levels. SAP Promotion Management for Retail is equipped with science-based tools to help retailers understand, via a forecasting engine, what promotions are most profitable before a tactic is executed, through analyzing point-of-sale data. Category managers must work with vendors to create promotions that help them meet their financial targets. SAP Promotion Management for Retail enables these managers to evaluate the promotion in the context of any vendor deal being offered. The tool also allows for budget management from planned to forecasted, enabling them to go back to vendors to negotiate deals.
“The exciting developments occurring in retail and commerce have given retailers incredible new ways to reach their target audiences, but the process can be overwhelming without a software system to transform the sophistication into simplicity,” said Bob McFarland, senior vice president and general manager of the U.S. Retail Organization, SAP America. “With SAP Promotion Management for Retail, retailers gain the tools necessary to not only generate more effective targeted promotions, but also increase the bottom line by identifying the most profitable promotions based on shopper demand.”
About SAP
SAP is the world’s leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 105,000 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol “SAP.” For more information, visit www.sap.com.
(*) SAP defines business software as comprising enterprise resource planning, business intelligence, and related applications.
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Copyright © 2011 SAP AG. All rights reserved.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary.
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Quiksilver Selects Industry Solution from SAP
NEW YORK – January 10, 2011 – Recognized as one of the world’s leading outdoor sports lifestyle companies, Quiksilver is targeting its next phase of corporate development using industry-specific software from SAP AG (NYSE: SAP). By replacing its existing business software systems, Quiksilver aims to better support the global development, production and distribution of its diversified mix of branded apparel, footwear and accessories. This announcement was made at the National Retail Federation (NRF) 100th Annual Convention and Expo, being held January 9-12, 2011, at the Javits Convention Center in New York.
Over the past 40 years, Quiksilver has become a nearly $2-billion global apparel, footwear and accessory company with a family of brands – including Quiksilver, Roxy and DC – synonymous with the heritage and culture of surfing, skateboarding and snowboarding. The company’s products are sold in over 90 countries in a wide range of distribution, primarily in surf shops, skate shops, its proprietary retail shops and other specialty and department stores.
Quiksilver chose the SAP® Apparel and Footwear application based on the widespread adoption of its industry-specific functionality, SAP’s track record in the apparel and footwear market and the global availability of professional supporting services.
“Quiksilver operates in highly competitive markets around the world and our ability to rapidly respond to market opportunities is critical to our success,” said Robert B. McKnight, Jr., chairman of the board, chief executive officer and president of Quiksilver, Inc. “By selecting and implementing SAP Apparel and Footwear we gain a proven industry solution that will help us run our company more efficiently so we can focus on what we do best – designing and delivering great, innovative products that represent the boardriding lifestyle.”
As part of the SAP® for Consumer Products portfolio, SAP Apparel and Footwear will help Quiksilver manage critical industry-specific processes on one common global system, eliminating many current standalone regional applications. With SAP software, Quicksilver’s merchandising, production, sales, distribution center and finance teams will have a “built-in” coordinated approach to operations and customer service.
“SAP delivers industry solutions that help companies to be best-run businesses by enabling the insight and processes necessary to remain competitive and innovative, as well as the flexibility and efficiency required to make their companies more profitable,” said Bob McFarland, senior vice president and general manager of the U.S. Retail Organization, SAP America. “SAP software will help Quiksilver address its unique industry challenges as well as provide operating efficiencies and better supply chain management. With SAP, Quiksilver will have a powerful IT solution that will support its wholesale operations and improve its ability to deliver new and innovative products to its customers.”
About Quiksilver
Quiksilver, Inc. (NYSE:ZQK) is the world’s leading outdoor sports lifestyle company, which designs, produces and distributes a diversified mix of branded apparel, footwear, accessories, snowboards and related products. The Company’s apparel and footwear brands represent a casual lifestyle for young-minded people that connect with its boardriding culture and heritage.
The reputation of Quiksilver’s brands is based on outdoor action sports. The Company’s Quiksilver, Roxy, DC, Lib Tech and Hawk brands are synonymous with the heritage and culture of surfing, skateboarding and snowboarding.
The Company’s products are sold in over 90 countries in a wide range of distribution, including surf shops, skate shops, snow shops, its proprietary Boardriders Club shops and other company-owned retail stores, other specialty stores and select department stores. Quiksilver’s corporate and Americas’ headquarters are in Huntington Beach, California, while its European headquarters are in St. Jean de Luz, France, and its Asia/Pacific headquarters are in Torquay, Australia.
About SAP
SAP is the world’s leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 105,000 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol “SAP.” For more information, visit www.sap.com.
(*) SAP defines business software as comprising enterprise resource planning, business intelligence, and related applications.
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Copyright © 2011 SAP AG. All rights reserved.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary.
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What Was the Cause of the SAP Failure at Lumber Liquidators?
Late this last week, Lumber Liquidators attributed its poor quarterly results to its troubled SAP implementation. The interesting part of their ERP failure, which is consistent with what we see in the marketplace, is that the company claims the software itself works just fine and wasn’t the cause of their woes. If the ERP software works so well, then what was the problem?
The company’s reason for the failure: lack of user acceptance and adoption of the system. It wasn’t just that the new system was difficult for employees to figure out – it also had a measurable impact on the business, with the company estimating that it lost between $12 million and $14 million in net sales after go live. In addition, the company’s profit dropped 45% as a result. Lumber Liquidators is not a client of ours, but I would venture to say that the company’s executive team didn’t factor those opportunity costs into their total cost of ownership and ROI estimates.
This ERP implementation isn’t an isolated incident. Our research shows that most ERP initiatives cost much more than expected and fail to realize at least half of the expected business benefits.
So what could the company have done differently? As we published in our recent research report, A Guide to Increasing User Acceptance in ERP Systems, three factors have the highest correlation with positive user acceptance of a new system:
- Adaptability
- IT skills
- Level of understanding
As outlined in our report, these three areas must be addressed as part of an effective organizational change management plan, which Lumber Liquidators most likely did not adequately focus on. Many companies think that some quick end-user training a few weeks before go-live will do the trick, but as this example illustrates, that is simply not the case. Instead, organizations need to:
- Help employees adapt to and feel comfortable with change, via constant and early communications and relating the new business process and system environment to the “old way” of doing things.
- Ensure that employees have adequate IT skills in general, especially if they are going from a completely manual business process environment to a powerful, automated, and complex ERP system. This requires much more than transactional training; it also requires that employees are given plenty of time to become comfortable with technology in general.
- Help employees understand what is changing, how things are changing, and why. Employees need constant and frequent communications and training about how their business processes are changing, who is impacted by the changes, and the benefits of those changes. Again, system-based training alone is woefully inadequate in addressing these points.
Unfortunately, Lumber Liquidators isn’t alone in its insufficient attention to organizational change management, ERP training, and communications. Most companies view these activities as optional, nice-to-have activities. However, as many companies realize the hard way, these are critical necessities. As Lumber Liquidators illustrated in its Q3 results, a few hundred thousand dollars and even just a little more time focused on organizational change management would have easily taken a dent out of the $12 million plus of lost sales that resulted from poor user acceptance of the new system.
How can you avoid these same ERP implementation mistakes? Learn more about how you can avoid the ERP failure that Lumber Liquidators and countless other companies have suffered by attending our 3-day ERP Implementation Boot Camp in December. Our team of independent ERP experts can help ensure that you effectively address organizational change management, implementation project management, and other ERP system success factors.
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Eros International Media Ltd. Sees Business in High Definition With SAP
MUMBAI, India – October 27, 2010 – Mumbai-based Eros International Media Ltd., a global player for over three decades in the media and entertainment industry, today announced its selection of software from SAP AG (NYSE: SAP) to help transform its business and achieve better financial planning and consolidation across its offices worldwide, including its United Kingdom headquarters Eros Plc. SAP® solutions emerged as the ideal choice for Eros, replacing deployment of Oracle Hyperion and Oracle Financials software. SAP partner Invenio Business Solutions was selected to help provide additional media industry expertise.
With a valuable and extensive content library of over 2,000 films and an enviable distribution network that spans 50 countries and over 27 dubbed foreign languages, the group is pursuing an aggressive growth path in multiple lines of businesses. Eros realized the limits of its existing IT landscape of legacy applications in unifying financial data from across the company to create more accurate, timely business plans – as well as automating accurate and consistent reports across its operations. The company sought an overarching IT solution that would improve financial planning, reduce time spent manually creating reports and enable the company to better manage its diversified media business. SAP’s proven expertise serving the media industry, leading business intelligence (BI) and enterprise performance management (EPM) software, unprecedented ease-of-use and ease-of-application maintenance were clear differentiators throughout the decision-making process at Eros.
“Our investment in an IT landscape powered by SAP solutions will catalyze our growth initiatives and help us compete and excel in international markets,” said Kamal Jain, group chief financial officer – India, Eros International Media Ltd. “SAP will enable timely access to and analysis of large amounts of information to help us see more clearly across lines of businesses and geographies.”
Eros is building its business model with SAP software that will serve as a global platform for Indian cinema. The enterprise resource planning (ERP) application SAP® ERP will unify processes across the company and optimize performance. The SAP® BusinessObjects™ Edge Planning and Consolidation application will enable automated, accurate statutory and management reporting and provide easy access to finance professionals through a single application and a world-class user interface.
“Like Eros, customers around the globe continue to choose SAP over Oracle because our solutions provide the industry’s best technology foundation to run and manage their businesses,” said Sanjay Poonen, executive vice president and general manager, Business User and Line-of-Business Sales, SAP. “The Indian media and entertainment sector is poised for exponential growth with technologies including digital screens, video on demand, blu-ray disc and other output formats. With SAP solutions, automating transactions and analytics to provide more comprehensive, timely business insight, Eros will be able to align its plans across the organization to enhance results and provide quality entertainment to consumers worldwide.”
About Eros International Media Ltd
Eros International Media Ltd is a global player within the media and entertainment sector that has been in the business close to three decades. The Eros Group has an extensive film library (about 1,900 titles in Hindi and other regional languages) and is in the business of sourcing Indian and other film content and exploiting it worldwide through its offices in India, UK, USA, UAE, Singapore, Australia, the Isle of Man and Fiji, across formats such as theatres, home entertainment, television and digital new media. For more information visit www.erosentertainment.com.
Next Major Event: SAP® TechEd 2010 in Bangalore and Shanghai
More than 14,000 SAP customers, partners and technical experts are expected to convene at SAP® TechEd 2010, the company’s largest ecosystem education event series. The conference brings IT managers, software developers, administrators, and business process experts together to see, hear, and share how they and their peers can stay one step ahead of business change. Choosing from hundreds of hours of expert-led sessions and hands-on training, attendees can gain the inspiration and skills they need to maximize impact on their organizations. In its 14th year, SAP TechEd 2010 was held in Berlin, Germany, October 12-14, and Las Vegas, Nevada, October 18-22, and will be held in Bangalore, India, December 1-3, and Shanghai, China, December 1-2. Follow SAP TechEd on Twitter at @sapteched and join the conversation at #SAPTechEd
About SAP
SAP is the world’s leading provider of enterprise application software, offering solutions that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 105,000 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol “SAP.” For more information, visit www.sap.com.
(*) SAP defines business software as comprising enterprise resource planning, business intelligence, and related applications.
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Copyright © 2010 SAP AG. All rights reserved.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary.
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SAP Announces 2010 Retail Impact and Innovation Award Winners
SAP NEWSBYTE – October 18, 2010 – The annual SAP Retail Impact and Innovation awards recognize the tremendous efforts and achievements of SAP customers that have generated significant business results through the implementation of SAP® software in 2010. SAP AG (NYSE: SAP) announced the award recipients, which include OfficeMax, Recreational Equipment, Inc. (REI), Target Corporation, Walgreens and Wal-Mart Stores, Inc., at the SAP Retail Forum 2010, held October 13 – 14 in Las Vegas, Nevada.
SAP Retail Impact and Innovation awards are given in following categories:
- Best in Class Innovation Award – Target Corporation and Walgreens
Recognizes innovation and entrepreneurial spirit within a company by focusing on the technological advancement and economic growth achieved by implementing SAP solutions. - Best in Class Value Award – REI
Given to a company for its extraordinary leadership and/or pioneering in developing, implementing, and promoting value in the company by constantly innovating with SAP technology. - Best in Class Go Live Award – Wal-Mart Stores, Inc.
Given to a company for its exceptional implementation of SAP software from beginning to end. - Valued Partnership Award – OfficeMax
Demonstrates a joint commitment to success with SAP by collaboration on new, innovative solutions, providing deep domain expertise and communicating strategic value to both customers and prospects.
Follow SAP on Twitter at @sapnews and join the conversation at #SAPRETAIL.
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SAP Lands 1-2 Punch: Targets Industry Needs With Business Analytics and Expertise
SAP BusinessObjects Quality Management for Healthcare
SANTA CLARA, Calif. – September 14, 2010 – Today SAP AG (NYSE: SAP) announced an innovative new approach to business analytics designed to provide people across organizations with critical, industry-specific information wherever and however they want to use it. As a first step in that strategy, the company launched SAP® BusinessObjects™ analytic applications, a family of solutions tailored to address today’s challenges in specific industries and lines of business. Co-created with customers and designed to work in any environment, the applications facilitate better business decision-making by knowledge workers, providing the insight and best practices required to better understand risk, uncover opportunities and make the right decisions to optimize business. Designed to be deployed quickly and deliver value to customers rapidly, the solutions are complete and ready to go, and can also be customized further to meet particular business goals with the help of the SAP Services organization or partner ecosystem. The announcement was made at DEMO Fall 2010, being held in Santa Clara, California, Sept. 13-15, where SAP Co-CEO Bill McDermott is a featured speaker.
People on the frontlines in various industries and business disciplines need timely, trusted business insight now more than ever. It takes a specially developed solution to provide employees with intuitive access to information so they can make impactful decisions fast and gain the competitive edge. For example, effective sales analysis within retail requires dynamic access to multiple data sources and systems across a retailer’s supply chain. In an industry that often functions on single-digit margins, clear and accurate insight into sales and operational figures is critical to survival and can mean the difference between an outstanding quarter and a missed quarter. SAP has worked hand-in-hand with customers to address real-world business problems with the new analytic applications that leverage the market-leading SAP BusinessObjects product portfolio combined with SAP industry and line-of-business expertise.
“At Procter & Gamble we are harnessing the power of real-time business intelligence to make faster, smarter decisions and free up time to touch the lives of more consumers in more parts of the world,” said Patrick Arlequeeuw, vice president of Global Business Services, Procter & Gamble. “SAP is one of our key partners in the process of helping to build the reporting tools on which our worldwide business intelligence system will depend. It’s all about creating the right solutions to drive our business forward.”
“As part of our long relationship with SAP, we are working together with them to develop a new solution that will help us better understand staffing needs at The Johns Hopkins Hospital, enabling us to improve operational efficiency,” said Stephanie Reel, CIO, Johns Hopkins University and Johns Hopkins Medicine. “Our plan for the future is to provide our managers and employees with improved access to relevant information related to their roles and responsibilities. We look forward to working with our colleagues at SAP to meet these needs.”
Quick and Easy to Deploy: Delivers Immediate Value to Customers
Today SAP launches 10 new applications that can be deployed in as little as eight weeks and are designed to work with structured or unstructured data from any SAP or non-SAP system. The initial industries covered by SAP BusinessObjects analytic applications include healthcare, consumer products, public sector, financial services, retail and telecommunications. They tackle a diverse set of issues confronted today by professionals in finance, sales, marketing, risk assessment, patient care management, customer satisfaction and retention, and military planning. The solutions provide customers with both the insight and context they need to help their organizations succeed. The new applications include:
- SAP® BusinessObjects™ On-Shelf Availability Analysis
- SAP® BusinessObjects™ Trade Promotion Effectiveness
- SAP® BusinessObjects™ Enterprise Risk Reporting for Banking
- SAP® BusinessObjects™ Planning and Consolidation for Banking
- SAP® BusinessObjects™ Planning and Consolidation for Healthcare
- SAP® BusinessObjects™ Quality Management for Healthcare
- SAP® BusinessObjects™ Sales Analysis for Retail
- SAP® BusinessObjects™ Customer Analysis and Retention for Telecommunications
- SAP® BusinessObjects™ Readiness Assessment for Defense & Security
- SAP® BusinessObjects™ Planning and Consolidation for Public Sector
To further address individual customer requirements and accelerate deployment, SAP Services is offering an array of specially designed implementation services and customized predictive analytics services.
Partner Ecosystem Brings Additional Co-Innovation and Services Offerings
Complementing these new offerings, the SAP partner ecosystem is poised to drive additional co-innovation with customers and further build out deployments for individual customers’ unique needs. SAP systems integrator partners — including Aster Group, Blueprint, Capgemini, Column5, CSC, Fusion Consulting, The Glenture Group, LSI Consulting and syskoplan — will provide focused regional or business domain expertise. SAP will work with technology partners HP and Teradata to optimize SAP BusinessObjects analytic applications for their hosting and data warehousing solutions.
Customers From All Corners of the Globe Support SAP BusinessObjects Analytic Applications
“Business analytics has taken centre stage at our university, with increasing focus on tracking, managing and enhancing research performance and capabilities,” said Mr. Tommy Hor, director of Computer Centre, National University of Singapore (NUS). “Business analytics solutions from SAP equip decision-makers with one-stop access to insights and the ability to draw a correlation from disparate data sources which would otherwise remain isolated. NUS has been collaborating closely with SAP to create a strategic solution that will help us measure and assess our research performance. Also, by enabling intuitive access to information such as project expenses, timeline and cash flow, our researchers can spend their valuable time and energy on innovation, accelerating research findings and publishing, which would further enhance the university’s international standing.”
“We have had a strong relationship with SAP for over 15 years, and have been successfully using products from across the SAP portfolio to improve our company’s efficiency and business processes,” said Hector Calva, CIO, FEMSA Coca-Cola. “But we want to take our use of SAP solutions to the next level and give employees the foresight that enables them to really make a difference on a daily basis. We want to give our staff an easy way to harvest all the data within our SAP applications, giving them the tools they need to make sure we achieve—and even surpass—our business goals.”
“We are using SAP BusinessObjects solutions for greater insight throughout the company and it is delivering better control of our business data,” said Steve Bennett, national information manager, News Limited. “With SAP, we can produce reports that help us understand customer spending and revenue, enabling us to create more effective strategies across our print and digital media properties. The new industry-specific analytic solutions from SAP could bolster our efforts to transform the massive amounts of data within our systems into information we can use to improve sales and operations. We believe that these solutions could reduce the time between when insight is achieved and action is taken. In today’s markets that is a capability worth banking. ”
“The Department for Transport’s primary goal is ‘working to deliver a transport system which balances the needs of the economy, the environment and society,’” said Leslie Gilbert, Finance and Planning director, Motoring & Freight Services Group, Department for Transport (UK). “We’ve been a long-time customer of SAP BusinessObjects Planning and Consolidation and use it every day to manage a wide range of performance issues across the business. The mandate for reducing public expenditure from the national government has made effective planning even more critical to our department, and we are pleased to see SAP provide such pertinent industry content as a standard application package complete with SAP services and support. We plan to consider SAP BusinessObjects Planning and Consolidation for Public Sector in a number of ways to improve the efficiency and availability of financial information at the heart of our department and external stakeholders.”
“With the innovation only SAP can deliver, we can empower today’s knowledge workers to make faster, more informed business decisions based on what is happening in their companies in real time,” said Bill McDermott, co-CEO, SAP AG. “From the CEO all the way to the shop floor, the power of effective decision-making, when duplicated across hundreds if not thousands of employees, adds up to significant value for companies through speed, agility and changed behaviors. Co-developed with customers, SAP BusinessObjects analytic applications are available today, easy to implement on any system—SAP and non-SAP—and provide instant value to any organization.”
For more information about SAP BusinessObjects analytic applications, including demonstrations, screenshots and a replay of the press conference, please visit the business analytics newsroom. Follow SAP BusinessObjects on Twitter at @BusinessObjects and join the conversation around the launch at #SAPanalytics.
About SAP
SAP is the world’s leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 102,500 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol “SAP.” For more information, visit www.sap.com.
(*) SAP defines business software as comprising enterprise resource planning, business intelligence, and related applications.
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Copyright © 2010 SAP AG. All rights reserved.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary.
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SAP and StreamServe Sign Reseller Agreement, Offering a Fully Integrated and Complete Document Presentment Solution
WALLDORF, Germany and BURLINGTON, Mass. – August 25, 2010 – In an effort to help companies around the globe increase operational efficiencies while enhancing the way they communicate with customers. SAP AG (NYSE: SAP) and StreamServe, Inc., a leading provider of business communication solutions for document presentment and personalized customer communications, have agreed to offer StreamServe’s leading document automation solution as a solution extension from SAP. Available today, SAP is reselling StreamServe’s solution under the name “the SAP® Document Presentment application by StreamServe.”
SAP Document Presentment is an innovative solution that fully automates the generation and personalization of documents (e.g., billing statements) and communications from multiple enterprise applications to multiple output types, including print, e-mail, fax and mobile. With SAP Document Presentment, customers can deliver highly targeted communications to their customers, thereby providing an opportunity to cross-sell and up-sell new products and services.
“We have had much success using StreamServe’s document presentment software with our SAP system, and have found that the solutions work perfectly together in helping us to achieve our customer communication needs and improve the customer experience,” said Richard O’Brien, Marketing and Services manager, EDF Energy. “We are thrilled by this agreement, which we view as a natural one. By uniting the strengths of both companies, this offering further simplifies the process of whom the customer contacts regarding the sale, support and maintenance.”
SAP Document Presentment is a fully integrated, cross-vertical solution for document-rich business processes requiring personalized and customer-centric communications in complex and/or high-volume environments. The solution will address business requirements across all industries served by SAP. The combined product is an SAP solution extension, which is a third-party product branded, sold, supported and maintained by SAP. It supports all SAP interfaces for output management and offers additional features for high-volume print and electronic output to complement SAP’s offerings for output services, including the SAP® Billing application, consume-to-cash offerings and the SAP NetWeaver® technology platform.
“Businesses across many industries are aggressively exploring new opportunities to increase customer loyalty, as well as up-sell and cross-sell to their customer base,” said Kevin Ichhpurani, senior vice president, Business Development and Strategic Alliances, Global Ecosystem and Partner Group, SAP AG. “SAP Document Presentment further extends SAP’s capabilities to empower organizations to manage their customer relationships effectively through cost-effective, customized communications. Our agreement with StreamServe is another step in extending our solution offerings through our customer-focused ecosystem.”
StreamServe’s software underwent a rigorous technical testing process to ensure that it met the high levels of quality standards offered by SAP solutions. The agreement between the companies was made after StreamServe’s solution was proven to meet SAP’s strict standards and by demonstrating the ability to integrate with SAP NetWeaver as a standalone solution.
“StreamServe has had a long, successful relationship with SAP in offering enterprise solutions that integrate with SAP NetWeaver to improve customer and business communications through the delivery of highly personalized documents and invoices in either paper or electronic format,” said Dennis Ladd, president and CEO, StreamServe. “Today we have more than 300 customers currently running SAP solutions. This agreement makes it easier for customers to acquire, implement and support the solution, and it will dramatically increase the number of businesses worldwide that will benefit from our integrated solutions.”
About StreamServe
StreamServe is a leading provider of enterprise business communication solutions. Simple to deploy and maintain, the company’s dynamic composition, document process automation and enterprise output management solutions meet the demanding challenges of today’s global businesses for producing and delivering highly customized documents in any format.
StreamServe’s advanced software solutions ease the process of composing and automating business communications, enabling organizations to increase the value and profitability of their business relationships. This is done all while leveraging existing business applications such as ERP, CRM and ECM.
The company was founded in 1997 and is headquartered in Burlington, Mass., with 14 offices worldwide. StreamServe serves more than 5,000 customers in 130 countries, primarily in the financial services, utilities, manufacturing, distribution and telecom sectors. Customers include BMW, CLP Power Hong Kong, AmerisourceBergen, and Siemens Financial. StreamServe’s strategic partners include Adobe Systems, IBM, InfoPrint Solutions Company, Lawson and SAP AG. To learn how StreamServe’s business communications solutions can help drive efficiency and improve costs within your organization, please visit StreamServe online at www.streamserve.com, or join the conversation on StreamShare™, StreamServe’s online community forum: www.streamshare.streamserve.com.
About SAP
SAP is the world’s leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 102,500 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol “SAP.” For more information, visit www.sap.com.
(*) SAP defines business software as comprising enterprise resource planning, business intelligence, and related applications.
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Copyright © 2010 SAP AG. All rights reserved.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary.
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RWD Technologies, Maker of SAP® Productivity Pak and SAP® Productivity Composer, Sells Product Software Division
SAP NEWSBYTE – July 09, 2010 – On Thursday, July 8, RWD Technologies Inc. maker of the SAP® Productivity Pak and SAP® Productivity Composer applications, completed the sale of its software products division and products platform to Court Square Capital Partners (Court Square), a leading private equity firm.
With the acquisition of the RWD software products division, ANCILE Solutions, Inc. will continue to develop and support the performance support software products formerly developed and supported by RWD. In addition, ANCILE will provide those services that directly support the platform, such as implementation, hosting and maintenance services.
For current and prospective clients of SAP Productivity Pak and SAP Productivity Composer, the sale will have no material impact on their current or planned operations. Maintenance and services agreements will remain in effect and unaltered, and customers’ current support services will continue without disruption.
SAP AG (NYSE: SAP) and ANCILE Solutions are both committed to helping ensure a seamless transition for customers and the companies look forward to continuing to provide best-run solutions to maximize the value of customers’ IT investments.
Follow SAP on Twitter at @sapnews.
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Banco Galicia Simplifies Business Processes in Eight Months and On Budget With SAP® Software
SAP NEWSBYTE – July 07, 2010 – Banco Galicia, the largest private sector bank in Argentina, is using SAP® for Banking solutions to improve its business processes centered on generating new products and services to bring added value to its customers.
The first phase of the multi-phase project was completed on budget, on time and with results that exceeded the bank’s expectations. Banco Galicia believes that by implementing SAP software it has brought about a profound change in several of its processes, thus helping to reinforce service delivery and further boost customer satisfaction.
The objective of the project is to integrate SAP for Banking solutions with Banco Galicia’s legacy systems to streamline processes for generating new product and services for its customers. The bank aims to achieve rapid return on investment (ROI) and reduce its IT infrastructure costs with standardized, banking industry-specific SAP software. It also seeks to capitalize on the expertise and developments resulting from SAP engagement with banks in other highly competitive financial markets.
Watch a video to hear directly from Banco Galicia Chief Operating Officer Miguel Peña about the SAP project: www.sap.com/industries/banking/customers/videos.
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