Unique ERP Software Challenges for the Hospitality and Entertainment Industry
Our ERP benchmark research, which was published this year, reveals some interesting facts about enterprise software in hospitality and entertainment industry. Panorama’s study includes restaurants, hotels, casinos, and other entertainment companies. In many ways, this is a unique industry with unique ERP software challenges.
For example, there ere several key differentiators of enterprise software implementations in the hospitality and entertainment industry.
Entertainment and Hospitality Software Differentiators for ERP Implementations
- Average implementation time of 22 months, compared to 20 months for all other industries
- $22.5 million total cost of ownership, compared to $8.5 million for all other industries
- Total implementation costs of 8.9% of annual revenue, compared to 9.0% for all other industries
- Higher likelihood of requiring some type of customization to the software
More metrics around this industry can be found here. Click here to read Panorama’s full industry report in our resource center.
About Eric Kimberling
After 15 years of ERP consulting at large firms including PricewaterhouseCoopers and SchlumbergerSema, Eric realized the need for an independent consulting firm that really understands ERP. He began his career as an ERP organizational change management consultant and eventually broadened his background to include implementation project management and software selection. Eric’s background includes extensive ERP software selection, ERP organizational change, and ERP implementation project management experience. Throughout his career, Eric has helped dozens of high-profile and global companies with their ERP initiatives, including Kodak, Samsonite, Coors, Duke Energy, and Lucent Technologies to name a few. In addition to extensive ERP experience, Eric has also helped clients with business process re-engineering, merger and acquisition integration, strategic planning, and six sigma. Eric holds an MBA from Daniels College of Business at the University of Denver.
