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Wisconsin Physicians Service Insurance Realizes Significant Value From Cincom Eloquence

Insurer Reveals Dramatic Improvements in Customer Communications

Cincom Systems, a worldwide ERP software provider, announced today that the TRICARE division of Wisconsin Physicians Service Insurance Corporation (WPSIC), a U.S. healthcare claims processor for the Department of Defense, has experienced significant improvements in its customer communications from its implementation of Cincom Eloquence.

In a newly-published case study, WPSIC provided details on how it realized immediate, tangible benefits from Cincom Eloquence including:

  • Reduced customer service request time from 6 ½ minutes to less than 5 minutes
  • Streamlined processing of outbound communications to 90% same-day turnaround
  • Improved accuracy levels of communication with customers and providers to 99%
  • Achieved a customer service rating of over 98%.

“We are pleased that WPSIC has been able to realize significant, ongoing value from their investment in Cincom Eloquence,” said Tom Roberts, managing director for Cincom’s Document Solutions team. “WPSIC’s experience demonstrates the positive impact that Cincom Eloquence can have across the healthcare enterprise – improving operations, financials and more importantly the customer experience…driving retention and membership extension. We look forward to a long mutually rewarding partnership with WPSIC as they strive to exceed the claims administration and customer service requirement of the Department of Defense.”

The WPSIC case study will be distributed for the first time this week at America’s Health Insurance Plans (AHIP) 2013 Institute conference in Las Vegas, Nevada.

To download a copy of the Profile in Success for WPSIC, click here.

Written by Cincom Systems

For 43 years, Cincom’s problem-solving software, services and people have helped thousands of companies all over the world grow and manage their businesses. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com or visit the company’s website at www.cincom.com.

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