REPORT
The 2025 Top 10 ERP Systems Report
Our experts have highlighted ten vendors that can help your organization make data-driven decisions.
Learn more
Why Managers Resist Change: 12 Classic Reasons
Wondering why managers resist change? The answer lies mostly in the fact that they have misconceptions, but it’s also true that they have a certain amount of fear. One type of change managers love to resist is the implementation of new ERP software. New software often...
ERP Implementation in the Retail Industry: What to Look for in Retail Technology
Retailers around the world are accelerating their digital transformation efforts. These efforts are being primarily driven by changes in consumer shopping behaviors. To meet these new demands, retailers are increasingly focusing on creating dynamic, interactive...
Lessons Learned from the Sacramento School District Workday Software Failure
In 2013, California’s Sacramento City Unified School District (SCUSD) decided to improve its approach to finance, HR, and payroll management. Hoping to cut costs and streamline operations, the district hired software as a service (SaaS) provider, Workday. ...![What is a Customer Journey Map? [Is it Necessary for ERP Success?]](https://www.panorama-consulting.com/wp-content/uploads/2021/07/what-is-a-customer-journey-map.png.webp)
What is a Customer Journey Map? [Is it Necessary for ERP Success?]
What is a customer journey map? It’s a visual diagram that clearly depicts how prospects interact with your company across every stage. In the context of an ERP implementation, a customer journey map can help you improve your business processes before automating...
ERP Implementation Payback: When Might You Recoup the Cost of ERP?
When you implement an ERP system, you naturally expect a return. This return is often in the form of increased profits and performance, through more efficient processes and smarter insights. At a certain point, this return will counterbalance the money you spent on...
Top 10 ERP Failures of the Last Three Decades (yep, they’re still relevant)
When ERP implementation failure happens, there are always valuable lessons to learn. If you’re planning an ERP project, it helps to be well-read on the famous ERP failures so you can understand where things went wrong and avoid the same problems in your own...
Change Saturation: How to Thwart this Dreaded ERP Project Outcome
Did you know organizational change is the number one reason for employee burnout and stress? If it seems your employees aren’t able to absorb all the organizational changes you’re implementing, then your organization might be experiencing what’s known as change...![Why do Process Improvement Projects Fail? [7 Fatal Mistakes]](https://www.panorama-consulting.com/wp-content/uploads/2021/06/why-do-process-improvement-projects-fail.png.webp)
Why do Process Improvement Projects Fail? [7 Fatal Mistakes]
Why do process improvement projects fail? Usually, it’s because the organization is internally misaligned. Today, we’re looking at a few of the most common pitfalls in business process improvement initiatives. Most importantly, we’ll discuss how you can avoid...![How to Measure Customer Experience [5 Tips]](https://www.panorama-consulting.com/wp-content/uploads/2018/07/how-to-measure-customer-experience.png.webp)
How to Measure Customer Experience [5 Tips]
The drivers of customer satisfaction you measured in the past may not be the same variables that matter today. Why? Customer expectations have changed, and customer touchpoints span more channels than ever before. Today, we’re discussing how to measure customer...![What is an eCommerce Platform? [Are Your Customers Longing for One?]](https://www.panorama-consulting.com/wp-content/uploads/2021/06/what-is-an-ecommerce-platform.png.webp)
What is an eCommerce Platform? [Are Your Customers Longing for One?]
What is an eCommerce platform? This is a type of software that allows consumers to access and purchase your goods or services over the internet. Online sales are rapidly rising. In the first quarter of 2021, retail eCommerce sales in the U.S. totaled $215 billion. ...
Professional Services Software: What is it and Why Might You Need it?
Whether you’re an accounting firm, law firm, engineering firm, government contractor, or another type of professional services firm, you need to be asking, “What technology will support our company through all the changes it will experience in the coming years?” As...![How to Build an eCommerce Implementation Plan [5 Integral Tips]](https://www.panorama-consulting.com/wp-content/uploads/2021/06/ecommerce-implementation-plan.png.webp)
How to Build an eCommerce Implementation Plan [5 Integral Tips]
There are nearly 8 million online retailers in the world, and 2.1 million are based in the United States. Are you looking to join these ranks? Transitioning onto an eCommerce platform can be a transformative step for your company, but it doesn’t happen...
Custom ERP Software: Should You Even Consider it?
We’ve become a world obsessed with DIY. Our televisions, computers, and smartphones are all customizable, and many of us believe, “If you can dream it, you can do it!” While it’s a noble and sometimes true catchphrase, it doesn’t always translate to...
Change Management Myths That Lead to an Underinvestment in OCM
Many companies implementing ERP underinvest in organizational change management (OCM). What is change management? It is the process of looking at the human side of a project. Companies sometimes underinvest in the human side of change because executives think OCM is...
Lessons Learned from the University of Massachusetts ERP Failure
The start of a new school year is bound to be stressful. However, in September 2004, students at the University of Massachusetts-Amherst (UMass) were more stressed than usual. That year, a buggy system left around 24,000 students unable to register for classes or...
ERP Implementation Questions to Ask Yourself Before Kick-Off
If the kick-off of your ERP implementation is on the horizon, it’s understandable to be eager to get started. Chances are, you’ve been wanting to replace your legacy systems for quite some time. However, before you take the next step, it’s important...
Lessons Learned from the CityTime ERP Failure
In 2003, city leaders initiated an effort to update and modernize New York City’s payroll system for local government employees. The project, aptly named CityTime, started with a budget of $63 million. In 2011, NYC mayor Michael Bloomberg demanded that the...![What is Open Source ERP? [Pros & Cons to Consider]](https://www.panorama-consulting.com/wp-content/uploads/2021/06/what-is-open-source-erp.jpg.webp)
What is Open Source ERP? [Pros & Cons to Consider]
What is open source ERP? Put simply, it’s an ERP system with a publicly available source code. While the potential benefits of ERP software are enormous, the reality is that the price tag can be equally sizeable. If you’re looking for a more cost-effective...![Consequences of Poor Change Management [Don’t do the Bare Minimum]](https://www.panorama-consulting.com/wp-content/uploads/2021/05/consequences-of-poor-change-management.jpg.webp)
Consequences of Poor Change Management [Don’t do the Bare Minimum]
When your organization is on the cusp of a major change, it’s easy to get caught up in the whirlwind. In all this excitement, it can be easy to underestimate the risks of pressing ahead too quickly. In particular, if you’re moving so quickly that you fail to...
