![What is a Customer Journey Map? [Is it Necessary for ERP Success?]](https://www.panorama-consulting.com/wp-content/uploads/2021/07/what-is-a-customer-journey-map.png.webp)
REPORT
The 2025 Top 10 ERP Systems Report
Our experts have highlighted ten vendors that can help your organization make data-driven decisions.
Learn more
ERP Implementation Payback: When Might You Recoup the Cost of ERP?
When you implement an ERP system, you naturally expect a return. This return is often in the form of increased profits and performance, through more efficient processes and smarter insights. At a certain point, this return will counterbalance the money you spent on...
Top 10 ERP Failures of the Last Three Decades (yep, they’re still relevant)
When ERP implementation failure happens, there are always valuable lessons to learn. If you’re planning an ERP project, it helps to be well-read on the famous ERP failures so you can understand where things went wrong and avoid the same problems in your own...
Change Saturation: How to Thwart this Dreaded ERP Project Outcome
Did you know organizational change is the number one reason for employee burnout and stress? If it seems your employees aren’t able to absorb all the organizational changes you’re implementing, then your organization might be experiencing what’s known as change...![Why do Process Improvement Projects Fail? [7 Fatal Mistakes]](https://www.panorama-consulting.com/wp-content/uploads/2021/06/why-do-process-improvement-projects-fail.png.webp)
Why do Process Improvement Projects Fail? [7 Fatal Mistakes]
Why do process improvement projects fail? Usually, it’s because the organization is internally misaligned. Today, we’re looking at a few of the most common pitfalls in business process improvement initiatives. Most importantly, we’ll discuss how you can avoid...![How to Measure Customer Experience [5 Tips]](https://www.panorama-consulting.com/wp-content/uploads/2018/07/how-to-measure-customer-experience.png.webp)
How to Measure Customer Experience [5 Tips]
The drivers of customer satisfaction you measured in the past may not be the same variables that matter today. Why? Customer expectations have changed, and customer touchpoints span more channels than ever before. Today, we’re discussing how to measure customer...![What is an eCommerce Platform? [Are Your Customers Longing for One?]](https://www.panorama-consulting.com/wp-content/uploads/2021/06/what-is-an-ecommerce-platform.png.webp)
What is an eCommerce Platform? [Are Your Customers Longing for One?]
What is an eCommerce platform? This is a type of software that allows consumers to access and purchase your goods or services over the internet. Online sales are rapidly rising. In the first quarter of 2021, retail eCommerce sales in the U.S. totaled $215 billion. ...
Professional Services Software: What is it and Why Might You Need it?
Whether you’re an accounting firm, law firm, engineering firm, government contractor, or another type of professional services firm, you need to be asking, “What technology will support our company through all the changes it will experience in the coming years?” As...![How to Build an eCommerce Implementation Plan [5 Integral Tips]](https://www.panorama-consulting.com/wp-content/uploads/2021/06/ecommerce-implementation-plan.png.webp)
How to Build an eCommerce Implementation Plan [5 Integral Tips]
There are nearly 8 million online retailers in the world, and 2.1 million are based in the United States. Are you looking to join these ranks? Transitioning onto an eCommerce platform can be a transformative step for your company, but it doesn’t happen...
Custom ERP Software: Should You Even Consider it?
We’ve become a world obsessed with DIY. Our televisions, computers, and smartphones are all customizable, and many of us believe, “If you can dream it, you can do it!” While it’s a noble and sometimes true catchphrase, it doesn’t always translate to...
Change Management Myths That Lead to an Underinvestment in OCM
Many companies implementing ERP underinvest in organizational change management (OCM). What is change management? It is the process of looking at the human side of a project. Companies sometimes underinvest in the human side of change because executives think OCM is...
Lessons Learned from the University of Massachusetts ERP Failure
The start of a new school year is bound to be stressful. However, in September 2004, students at the University of Massachusetts-Amherst (UMass) were more stressed than usual. That year, a buggy system left around 24,000 students unable to register for classes or...
ERP Implementation Questions to Ask Yourself Before Kick-Off
If the kick-off of your ERP implementation is on the horizon, it’s understandable to be eager to get started. Chances are, you’ve been wanting to replace your legacy systems for quite some time. However, before you take the next step, it’s important...
Lessons Learned from the CityTime ERP Failure
In 2003, city leaders initiated an effort to update and modernize New York City’s payroll system for local government employees. The project, aptly named CityTime, started with a budget of $63 million. In 2011, NYC mayor Michael Bloomberg demanded that the...![What is Open Source ERP? [Pros & Cons to Consider]](https://www.panorama-consulting.com/wp-content/uploads/2021/06/what-is-open-source-erp.jpg.webp)
What is Open Source ERP? [Pros & Cons to Consider]
What is open source ERP? Put simply, it’s an ERP system with a publicly available source code. While the potential benefits of ERP software are enormous, the reality is that the price tag can be equally sizeable. If you’re looking for a more cost-effective...
What is a Value Added Reseller in an ERP Implementation?
What is a value added reseller of ERP software? This is a company that provides different features or services than the ERP vendor it represents. A value added reseller (VAR) has goals aligned with the vendor, but it also has its own unique goals, typically related to...
Lessons Learned from the Under Armour ERP Failure
For more than six years, Under Armour was on a steady upswing. However, near the end of 2016, this growth came to an abrupt end. Stock prices dropped nearly 27% and profits fell 58%. The problems snowballed throughout 2017. At the root of the decline? A flawed SAP...
How Digital Transformation is Changing Project Management
According to a recent industry survey, 90% of IT leaders plan to fast-track their digital transformations to remain agile and resilient in today’s rapidly changing marketplace. Currently, 63% have already accelerated those efforts. Your organization may have...![What is a Gap Analysis in ERP? [4 Potential Gaps You May Need to Address]](https://www.panorama-consulting.com/wp-content/uploads/2021/05/what-is-gap-analysis-in-erp.jpg.webp)
What is a Gap Analysis in ERP? [4 Potential Gaps You May Need to Address]
What is a gap analysis in ERP? In short, it’s the process of evaluating your ERP system to make sure it’s aligned with your business needs. Sometimes, gaps exist because the software isn’t designed to support certain functions. Other times, gaps can be...
Lessons Learned from the NHS IT System Failure
It was the largest public sector IT project the UK had ever attempted and one of the costliest. With roughly £6 billion in contracts, the National Health Service (NHS) put plans in motion to launch its National Program for IT (NPfIT) in 2002. Behind it were some of...
