REPORT
The 2025 Top 10 ERP Systems Report
Our experts have highlighted ten vendors that can help your organization make data-driven decisions.
Learn more
7 Ubiquitous Reasons for Software Failure (All Types of Software Can Deliver Low ROI)
We’ve talked a lot about ERP failure over the years. However, we know that ERP software isn’t the only type of software that can fail to deliver on expectations. There are various types of enterprise software with abysmal failure rates, whether it’s SCM software, CRM...
Lessons Learned From the Lumber Liquidators ERP Failure
In November 2010, Lumber Liquidators announced its earnings for the third quarter of that year. They weren’t stellar. In fact, they’d dropped 45% relative to the prior year. What was going on? The prominent flooring retailer attributed the dip to its...
Is a CPQ Failed Implementation on Your Horizon? (6 Tips for Avoiding it)
Done right, CPQ software can empower sales reps to close deals more efficiently and keep customers happy. It can also allow organizations to expand their sales capacities and even introduce new revenue models. However, there are many pitfalls that can lead to a CPQ...
ERP System Integration Risks That can Lead to a Data Disaster if Unaddressed
When an organization is ready to begin ERP implementation, they are understandably apprehensive. One of their top worries typically involves systems integration. How will the new ERP solution interact with our existing systems, and how will we ensure data integrity?...
ERP Vendor Disputes: How They Arise and How to Prevent Them
In an ERP implementation, your software vendor can be your greatest ally. However, there can be circumstances that strain this relationship and lead to conflict. If you find yourself embroiled in ERP vendor disputes, it can lead to setbacks, delays, and cost overruns....
Lessons Learned from the GE Digital Transformation Failure
A world energy leader and global powerhouse, GE has made a name for itself with just two letters. Yet even the biggest companies realize they have room for improvement, and GE was no exception. For years, GE talked about a digital transformation that would propel it...
Lessons Learned from the Rent the Runway Failure
Since its inception in 2009, roughly 11 million subscribers have used the eCommerce fashion service, Rent the Runway, to score deals on more than 650 designer brands that might have been otherwise unobtainable. However, ten years later, the brand was the subject of a...
Lessons Learned from the BBC Digital Transformation Failure
While a digital transformation can take a company to new heights, it can also open a company up to new risks. This was the case in 2013 when the British Broadcasting Corporation (BBC) officially canceled its Digital Media Initiative (DMI). A complex program designed...
Lessons Learned from the TSB Software Failure
In 2018, the UK’s Trustee Savings Bank (TSB) experienced a massive IT migration failure that left nearly 2 million customers locked out of their accounts. The events were so catastrophic that by the beginning of 2020, TSB had abandoned the project...
Problems in ERP Selection That Could Mean “Shelfware” is in Your Future
In an enterprise resource planning (ERP) implementation, selecting the wrong platform could mean ending up with software that simply “sits on the shelf.” Unfortunately, many organizations seal this destiny when they fail to adequately prepare for software...
Lessons Learned from the Sacramento School District Workday Software Failure
In 2013, California’s Sacramento City Unified School District (SCUSD) decided to improve its approach to finance, HR, and payroll management. Hoping to cut costs and streamline operations, the district hired software as a service (SaaS) provider, Workday. ...
Top 10 ERP Failures of the Last Three Decades (yep, they’re still relevant)
When ERP implementation failure happens, there are always valuable lessons to learn. If you’re planning an ERP project, it helps to be well-read on the famous ERP failures so you can understand where things went wrong and avoid the same problems in your own...![Why do Process Improvement Projects Fail? [7 Fatal Mistakes]](https://www.panorama-consulting.com/wp-content/uploads/2021/06/why-do-process-improvement-projects-fail.png.webp)
Why do Process Improvement Projects Fail? [7 Fatal Mistakes]
Why do process improvement projects fail? Usually, it’s because the organization is internally misaligned. Today, we’re looking at a few of the most common pitfalls in business process improvement initiatives. Most importantly, we’ll discuss how you can avoid...
Lessons Learned from the University of Massachusetts ERP Failure
The start of a new school year is bound to be stressful. However, in September 2004, students at the University of Massachusetts-Amherst (UMass) were more stressed than usual. That year, a buggy system left around 24,000 students unable to register for classes or...
Lessons Learned from the CityTime ERP Failure
In 2003, city leaders initiated an effort to update and modernize New York City’s payroll system for local government employees. The project, aptly named CityTime, started with a budget of $63 million. In 2011, NYC mayor Michael Bloomberg demanded that the...
Lessons Learned from the Under Armour ERP Failure
For more than six years, Under Armour was on a steady upswing. However, near the end of 2016, this growth came to an abrupt end. Stock prices dropped nearly 27% and profits fell 58%. The problems snowballed throughout 2017. At the root of the decline? A flawed SAP...
Lessons Learned from the NHS IT System Failure
It was the largest public sector IT project the UK had ever attempted and one of the costliest. With roughly £6 billion in contracts, the National Health Service (NHS) put plans in motion to launch its National Program for IT (NPfIT) in 2002. Behind it were some of...
Lessons Learned from the PG&E Data Breach
In February 2018, the North American Electric Reliability Corp (NERC) fined The Pacific Gas and Electric Company (PG&E) $2.7 million. The offense? A 2016 data breach that left 30,0000 sensitive records exposed online for 70 days. For PG&E, this was a lesson...
The Failure of RBS to Perform a Successful Software Upgrade
The Royal Bank of Scotland (RBS) is a global financial player with a balance sheet the size of the entire UK. When you’re that big, all eyes are on you. Usually, the attention isn’t cause for alarm. However, in June 2012, RBS’s notoriety cast an unwelcome...
