Panorama Consulting Group | People - Process

Lessons Learned from the Sacramento School District Workday Software Failure

by Bill Baumann | Jul 14, 2021 | ERP Blog, Software Expert Witness

In 2013, California’s Sacramento City Unified School District (SCUSD) decided to improve its approach to finance, HR, and payroll management. Hoping to cut costs and streamline operations, the district hired software as a service (SaaS) provider, Workday. ...

What is a Customer Journey Map? [Is it Necessary for ERP Success?]

by Panorama Consulting Group | Jul 12, 2021 | ERP Blog, Software Implementation

What is a customer journey map? It’s a visual diagram that clearly depicts how prospects interact with your company across every stage. In the context of an ERP implementation, a customer journey map can help you improve your business processes before automating...

ERP Implementation Payback: When Might You Recoup the Cost of ERP?

by Panorama Consulting Group | Jul 8, 2021 | ERP Blog, Software Selection

When you implement an ERP system, you naturally expect a return. This return is often in the form of increased profits and performance, through more efficient processes and smarter insights. At a certain point, this return will counterbalance the money you spent on...

Change Saturation: How to Thwart this Dreaded ERP Project Outcome

by Panorama Consulting Group | Jul 5, 2021 | ERP Blog, Organizational Change Management

Did you know organizational change is the number one reason for employee burnout and stress? If it seems your employees aren’t able to absorb all the organizational changes you’re implementing, then your organization might be experiencing what’s known as change...

Why do Process Improvement Projects Fail? [7 Fatal Mistakes]

by Bill Baumann | Jun 30, 2021 | ERP Blog, Software Expert Witness

Why do process improvement projects fail? Usually, it’s because the organization is internally misaligned. Today, we’re looking at a few of the most common pitfalls in business process improvement initiatives. Most importantly, we’ll discuss how you can avoid...

How to Measure Customer Experience [5 Tips]

by Panorama Consulting Group | Jun 28, 2021 | ERP Blog, Business Process Management

The drivers of customer satisfaction you measured in the past may not be the same variables that matter today. Why? Customer expectations have changed, and customer touchpoints span more channels than ever before. Today, we’re discussing how to measure customer...