The Five Stages of ERP Failure

Although it’s natural to want to lend support to an upset friend or family member, your assistance can be even more effective if you take the time to understand the stages of the grieving process (and where that person is in the process) before offering a hand. The same goes for ERP failures – you […]

Shifting ERP System Maintenance to a Third-party Support Provider

When organizations embark on ERP system replacements, most do not think about the longer-term implications of maintaining the software. Simply managing the initial implementation alone can be challenging enough to project teams and executives, so ongoing maintenance is not typically on the radar of implementing organizations. However, maintenance is a key component for ERP software […]