Change Management And Its Role In Cybersecurity

Some organizations believe the right technology and processes are all they need for strong cybersecurity. However, they are overlooking their strongest defense: their people.

Hackers know that employees are the quickest and easiest route to company data. Considering this, it’s important that everyone in your organization be on the alert.

However, how can employees be vigilant if they don’t know what to look for? It’s your responsibility to prepare them for the inevitable phishing scam, ransomware attack, or public Wi-Fi hack.

A Change Management Plan for Cybersecurity

An ERP implementation shouldn’t be the only time your organization considers improving its cybersecurity. Cybersecurity is a continuous battle that requires a long-term change management plan.

You can implement all the cybersecurity control frameworks you want, but your processes will become ineffective as soon as an employee clicks a phishing link. That’s why you need more than technical frameworks – you need clear communication and recurrent training on best practices.

Why Employees Need Cybersecurity Knowledge

1. The “Old Ways” are Easy

Imagine a world where you never need to change your passwords and you’re allowed to “work from home” at your nearest coffee shop. This is the world employees must leave when they adopt new cybersecurity practices.

This loss shouldn’t be treated lightly. Convincing employees to change familiar patterns will require compelling reasons. In other words, you should communicate the importance of cybersecurity and emphasize what’s at stake in the event of a security breach.

2. Cyber Safety is a Habit

Annual trainings aren’t enough. As technology grows in sophistication so do the techniques for hacking it. New vulnerabilities are created daily, and employees need to learn to recognize potential threats in all shapes and forms.

Your organization should develop a continuous training plan addressing the different types of attacks each department might encounter. Some organizations go so far as to conduct simulated cyberattacks, so employees can learn from their mistakes – which is often the best form of learning.

3. Access Points are Numerous

The increased use of mobile devices and cloud technology presents a new challenge for organizations trying to secure company data. Employees can now access this data from anywhere via their mobile phones, which are vulnerable to mobile malware and infected apps, not to mention Wi-Fi hacking.

However, it’s not difficult to equip employees with the knowledge necessary to protect their devices. Start by gaining executive support for a cybersecurity change management plan, so you can implement training and communication initiatives that result in long-term behavior changes.

A Few Thoughts on Cybersecurity Communication

Communicating with employees about cybersecurity is no different than communicating with employees about an ERP implementation. Both require strong leadership that fosters trust and two-way communication. Both entail precise timing and personalization. Both necessitate an organizational change management team with defined roles and responsibilities.

Our organizational change management consultants can help you develop a plan that transforms your employees’ attitudes and behaviors. Contact us below for a free consultation.