Specialty Pet Supply Company Looks to Epicor to Improve Analytics, Enhance Customer-Centric Environment and Grow the Business
Epicor Software Corporation, a global leader in ERP software solutions for manufacturing, distribution, retail and services organizations, today announced that Cutter’s Mill Pet Store, a natural pet supply company, has chosen Epicor Eagle for specialty retail business management to enhance customer’s in-store experience and expand business operations.
As a five-store specialty pet supply chain located in New Jersey and Pennsylvania, the mission of Cutter’s Mill Pet Store is to provide quality-of-life products and services for pets and their owners. Since 2005, their innovative, easy-to-navigate pet stores have been creatively stocked with specialty pet accessories and a broad spectrum of over 75 brands of products for dogs, cats, birds and other small animals, not to mention they also offer on-site pet adoptions and special order services. The company prides itself on their customer-oriented shopping environment and innovative business processes.
“The key to the success of our business is our customers—we intend to make their experience in our stores as easy and efficient as possible,” said Barry Lyngard, CEO of Cutter’s Mill Pet Store. “In our search for a new software provider, we were very impressed by the transparency the Epicor Eagle system will provide our customers via its dynamic reporting features, providing easy access to information for our employees.”
Limited training and help tools, fixed reporting, and restricted marketing programming were a few concerns that steered Cutter’s Mill Pet Store away from their previous solution provider; consequently, they made the switch to Epicor. “We are a company looking to grow and Epicor fits the mold of a software vendor with an innovative, like-minded vision. We anticipate Epicor introducing us to new technologies that we aren’t aware of, technologies to help improve our customers’ experience and the expansion of our business,” said Lyngard.
“Designed with industry-specific features and functionalities, Epicor Eagle offers business solutions in tune with the pet supply industry,” said Craig McCollum, executive vice president and general manager, retail distribution solutions for Epicor. “We are excited to play a strong role in Cutter’s Mill Pet Stores’ development of their customers’ experience, business development, and operational efficiency.”