Estimated Payback Periods for Enterprise Software Investments

Our recently released 2010 ERP Report discusses ERP benefits and user expectations, with a particular emphasis on ERP budgets and implementation time-frames. In the study, we found that the average ERP implementation takes less time and money than it did a year ago, but it also delivers less business benefits than expected.

We continue this research, by asking website visitors to quantify their estimated or actual payback period for enterprise software investments. Take a moment to vote and then check back to review the poll’s overall results. Responses to this poll and other recent polls are available in our resource center.

 Loading ...

Organizational Change Management Tips for Global ERP Software Implementations

Organizational change management is one of the most important critical success factors for any enterprise software initiative, but it is even more critical for global ERP software implementations. Challenges such as employee acceptance of redesigned business processes are magnified by issues related to cultural differences, inter-office politics, language barriers, and organizational complexity.

A coordinated global organizational change management initiative can help alleviate some of these risks. We have helped manage organizational change for enterprise software initiatives for numerous multi-national companies such as Samsonite, Kodak, and Nufarm. Based on this experience, below are five tips to address the organizational complexities of a global ERP implementation:

1. Business process standardization. Companies with global offices, particularly if those locations were acquired from another company, often have very non-standardized business processes. A global enterprise software implementation provides an opportunity to standardize processes across locations, but it can be very challenging to make that change happen. Organizational change management is crucial to overcoming such challenges.
2. Understanding of local needs. Standardization is important to optimize ERP benefits and achieve a positive return on investment. On the other hand, it is also important to understand local needs to ensure that the standardized operational model of the new system will accommodate local needs. Even if every local need or want is not addressed via the new system, listening to local needs goes a long way toward securing employee buy-in and support for the new system across the globe.
3. Localized delivery of employee communication and training. Not everyone speaks English or the preferred language of your corporate headquarters, so it is important to communicate and train in the language most appropriate for each location. We have worked with many multi-national companies where management and key team members in overseas locations speak perfect English, but it is not necessarily the case for lower-level employees. New ERP software takes enough time to learn without language barriers, so translation of key messages and training will typically pay dividends in the long run.
4. Rely on your change agents. Each major office should have a local representative that acts as a change agent for the project team. These change agents typically represent the local interests of their offices, validate how standardized business processes will work with their location, and communicate key process and organizational changes to their respective stakeholders. This employee representation is key to a successful implementation.
5. Leverage performance measures. Performance measures transcend language and culture in a way that everyone can understand. They should be used to quantify the results you expect to achieve from your ERP software investment and how each local office is expected to contribute to the improvements. These measures become important in identifying opportunities to improve results after go-live.

These are just a few of the many things to keep in mind when managing change in a multi-national environment. Visit our resource center to view our detailed presentation about how to handle organizational change management for global ERP software implementations.

NetSuite Announces Fourth Quarter and Fiscal 2009 Financial Results

SAN MATEO, Calif. — February 4, 2010 —NetSuite Inc. (NYSE: N), a leading vendor of cloud computing business management software suites, today announced operating results for its fourth quarter and fiscal year ended December 31, 2009.

Total revenue for the year was $166.5 million, a year-over-year increase of 9%. Total revenue for the fourth quarter was $43.0 million. Revenue from the Americas for the fourth quarter of 2009 was $35.0 million, while revenue from international regions was $8.0 million. NetSuite added approximately 295 new customers in the fourth quarter.

On a GAAP basis, net loss for the fourth quarter of 2009 was $6.5 million, or $(0.10) per share, compared to a net loss of $4.5 million, or $(0.07) per share in the fourth quarter of 2008. On a GAAP basis, net loss for the year ended December 31, 2009 was $23.3 million, or $(0.38) per share, compared to a net loss of $15.9 million, or $(0.26) per share in 2008. GAAP operating loss for the year ended December 31, 2009 was $23.5 million, compared to a GAAP operating loss of $18.4 million in 2008.

Non-GAAP net income for the fourth quarter of 2009 was $1.3 million, or $0.02 per share, as compared to a non-GAAP net income of $534,000, or $0.01 per share, for the fourth quarter of 2008. Non-GAAP net income for the year ended December 31, 2009 improved 236% to $3.4 million, or $0.05 per share, compared to a non-GAAP net loss of $2.5 million, or $(0.04) per share in 2008. Non-GAAP operating income for the year ended December 31, 2009 was $3.2 million, compared to a non-GAAP operating loss of $5.0 million in 2008.

Items presented on a non-GAAP basis exclude expenses related to stock-based compensation, the amortization of intangible assets, and transaction costs for business combinations. A reconciliation of GAAP net income/(loss) to non-GAAP net income/(loss) and GAAP operating income/(loss) to non-GAAP operating income/(loss) is provided below in a table immediately following the Condensed Consolidated Statements of Operations, along with an explanation of why these non-GAAP financial measures are useful to investors and how they are used by management.

“In a year that saw many of our ERP competitors’ sales decline, NetSuite achieved record financial results,” said Zach Nelson, CEO of NetSuite. “Our ten year head start in delivering cloud computing business applications bodes well for us in 2010 as companies continue to move their core business applications from 1990’s style client-server offerings to NetSuite solutions that have cloud computing at their core.

Conference Call
In conjunction with this announcement, NetSuite will host a conference call at 2:00 p.m. PST (5:00 p.m. EST) today to discuss the company’s fourth quarter and fiscal 2009 financial results. A live audio webcast and replay of the call, together with detailed financial information, will be available in the Investor Relations section of NetSuite’s Web site at www.netsuite.com/investors. The live call can be accessed by dialing 877-419-6593 (U.S.) or 719-325-4793 (outside the U.S.) and referencing passcode: 319-4008. A replay of the call can also be accessed by dialing 888-203-1112 (U.S.) or 719-457-0820 (outside the U.S.), and referencing passcode: 319-4008.

About NetSuite
NetSuite Inc. is a leading vendor of cloud computing business management software suites for mid-sized businesses and divisions of large enterprises. NetSuite enables companies to manage core key business operations in a single system, which includes accounting/ERP, customer relationship management (CRM), and Ecommerce. NetSuite’s patent-pending “real-time dashboard” technology provides an easy-to-use view into up-to-date, role-specific business information. For more information about NetSuite, please visit www.netsuite.com.

Cautionary Note Regarding Forward-Looking Statements
This press release and NetSuite’s scheduled conference call contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 relating to, among other things, expectations, plans, prospects and financial results for NetSuite, including, but not limited to, our stated expectation for products, market demand, future earnings, revenue and market share growth. These forward-looking statements are based upon the current expectations and beliefs of NetSuite’s management as of the date of this conference call, and are subject to certain risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. All forward-looking statements made during the conference call will be based on information available to the Company as of the date thereof, and NetSuite disclaims any obligation to update these forward-looking statements.

In particular, the following factors, among others, could cause results to differ materially from those expressed or implied by such forward-looking statements: the market for on-demand services may develop more slowly than expected or than it has in the past; continued adverse and unpredictable macro-economic conditions or reduced investments in on-demand applications and information technology spending; quarterly operating results may fluctuate more than expected; unexpected disruptions of service at the Company’s data center may occur; a security breach may impact operations; risks associated with material defects or errors in the Company’s software or the effect of undetected computer viruses could impact operations; the risk of technological developments and innovations by others; our ability to successfully identify other businesses and technologies for acquisition that will complement our business and the ability to successfully acquire and integrate those businesses and technologies; the risk of loss of power or disruption in Internet service; failure to manage growth; failure to protect and enforce our intellectual property rights; the ability to manage operations when faced with competitive pricing and marketing strategies by competitors or changing macro-economic conditions; the risk of losing key employees; increased demands on employees and costs associated with operating as a public company; evolving government regulation of the Internet and Ecommerce; changes to current accounting rules; and general political or destabilizing events, including war, conflict or acts of terrorism; and other risks and uncertainties.
Customers who purchase our services should make sure the decisions are based on features that are currently available. Please be advised that any unreleased services or features from NetSuite referenced in today’s discussion or other public statements are not currently available and may not be delivered on time or at all.

For a detailed discussion of these and other cautionary statements, please refer to the risk factors discussed in filings with the U.S. Securities and Exchange Commission (“SEC”), including but not limited to the Company’s Annual Report on Form 10-K filed on March 13, 2009, and any subsequently filed reports on Forms 10-Q and 8-K. All documents are available through the SEC’s Electronic Data Gathering Analysis and Retrieval system (“EDGAR”) at www.sec.gov or NetSuite’s Web site at www.netsuite.com.

Non-GAAP Financial Measures
The Company’s stated results include certain non-GAAP financial measures, including non-GAAP operating income/(loss), net income/(loss), weighted average shares outstanding, and net income/(loss) per share. Non-GAAP net income/(loss) excludes expenses related to stock-based compensation expense, amortization of intangible assets and transaction costs for business combinations. Non-GAAP net income/(loss) excludes these expenses as they are often excluded by other companies to help investors understand the operational performance of their business, and in the case of stock-based compensation, can be difficult to predict. The Company believes these adjustments provide useful comparative information to investors.

The Company considers these non-GAAP financial measures to be important because they provide useful measures of the operating performance of the Company and are used by the Company’s management for that purpose. In addition, investors often use measures such as these to evaluate the operating performance of a company. Non-GAAP results are presented for supplemental informational purposes only for understanding the Company’s operating results. The non-GAAP results should not be considered a substitute for financial information presented in accordance with generally accepted accounting principles, and may be different from non-GAAP measures used by other companies.

A copy of this press release can be found on the Company’s Investor Relations Web site at www.netsuite.com/investors. The contents of the Web site are not incorporated by reference into this press release.

NetSuite and the NetSuite logo are registered service marks of NetSuite Inc.

2010 ERP Report: ERP Implementation Costs and Durations Declined Last Year, but So Did Business Benefits Realized

In our 2010 ERP Report, published earlier today, we outline some interesting findings from nearly 1,600 ERP implementations across the globe. In the study, conducted between December 2005 and December 2009, we found that the average ERP implementation takes less time and money than it did a year ago, but it also delivers less business benefits than expected.

In addition to comparing more recent data with metrics from our historic research, the current study examined areas that had not been analyzed in previous reports. For example, this year’s study captures more information about delivery models (e.g. on-premise vs. Software as a Service), more detail surrounding benefits realized, and more detailed budgetary information.

The 2010 ERP Report Highlights Five Key Findings from the Four-Year Study

1. ERP implementations take longer than expected: The average total implementation time is 18.4 months.
2. Total cost of ownership is higher than expected: $6.2 million, or 6.9% of annual revenue.
3. Most enterprise software implementations under-deliver business benefits: Only 59% realize at least half of the expected benefits.
4. Software as a Service (SaaS) implementations take less time than on-premise ERP, but deliver less benefits: 6.2% vs. 6.9% cost as a percentage of sales, and nearly 50% less likely to deliver expected business benefits.
5. Companies do not effectively manage the organizational changes of ERP: Most implementing organizations are grappling with significant organizational changes in parallel with ERP initiatives, but have a poor ability to manage this change.

While this report is the first in a series with additional detail to be published throughout 2010, it provides a summary with some interesting lessons of what to expect from enterprise software initiatives. For example, here are a few lessons from the data:

• It is no coincidence that implementation durations and budgets are declining in tandem with benefits realized. Many companies are short-cutting project activities that are critical to implementation success.
• Implementation durations are fairly stable and predictable throughout the 4-year study. While total cost of ownership decreased fairly significantly last year, the average implementation duration only decreased a small amount.
• Companies still have unrealistic expectations. SaaS, implementation accelerators, pre-configured solutions, and out-of-the-box implementations may be touted by software vendors as the silver bullet to an easy implementation, but companies are still more likely to go over budget and take longer than expected.
• Finally, and perhaps most importantly, enterprise software initiatives are not easy. Given the economic uncertainty and turbulence of the past year, companies are still finding it difficult to deliver a tangible ROI. Organizations that do deliver measurable business value are doing it right the first time and avoiding seemingly easier shortcuts.

We are glad to see ERP implementation durations and budgets on the decline. However, it is discouraging to see companies struggling more to achieve business benefits. Let’s hope that 2010 is the year that implementing organizations find a way to get the best of both worlds.

Want to read more from our study? Read the first installment of our 2010 ERP Report here.

NetSuite and HEIN Partner to Provide Expert Accounting and Regulatory Compliance Solutions From the Cloud

SAN MATEO, Calif. and DENVER, Feb. 3 /PRNewswire-FirstCall/ — NetSuite Inc., ( NYSE: N), a leading vendor of cloud computing business management software suites, and HEIN & ASSOCIATES LLP, a leading accounting and advisory services firm, today announced a partnership to provide both public and private companies with a range of customized accounting and regulatory compliance solutions powered by NetSuite’s leading cloud computing applications for financials, enterprise resource planning (ERP) and customer relationship management (CRM).

Working with NetSuite and its powerful, flexible cloud computing application suite and software development platform, HEIN & ASSOCIATES LLP’s professional consultants will deliver sophisticated, vertically focused solutions for needs ranging from tax and financial reporting to growth plan development. NetSuite’s architecture will enable HEIN & ASSOCIATES LLP to provide timely, Web-based software updates as regulations and best practices evolve.

HEIN & ASSOCIATES LLP’s deep roots serving companies in the technology, manufacturing, distribution, and energy fields will promote specialized solutions for each of these industries.

With offices in Denver, Dallas, Houston, and Irvine, California, HEIN & ASSOCIATES LLP is ranked by Accounting Today as one of the 60 top accounting firms in the country. The company’s SEC practice is recognized as among the largest in the country by Public Accounting Report. Also, HEIN & ASSOCIATES LLP prides itself on its commitment to integrity and independence, and is consistently recognized as a “Best-of-the-Best” firm by Inside Public Accounting.

“We are very excited to have Hein on board as a Partner to start off 2010,” said Glenn Griffin, VP of Business Development at NetSuite. “Hein has a reputation in the accounting community as a leader in a number of key areas and this partnership gives customers the opportunity to benefit from their knowledge. Implementations provided by Hein will leverage their expertise in GAAP, IFRS, SEC Compliance and internal controls. NetSuite customers will also benefit from Hein’s deep understanding of the specific requirements companies need to be competitive in their industry. The combination of NetSuite software and Hein implementations can be offered at a cost that is simply not achievable by companies implementing ’stone-age’ client server systems, even if they are delivered via the outdated managed services model.”

According to HEIN & ASSOCIATES LLP managing partner Larry Unruh, “Hein works with many public and larger private companies, so we wanted to partner with an organization that could support the complex operational and regulatory compliance that these companies require. But it also needed to be easy enough to configure that our professionals could layer their internal controls, audit, and industry expertise on top of the system without the need for a developer.”

“We’re very excited to partner with NetSuite because this system addresses both of these points. Our focus is on providing customized solutions that exceed our client’s expectations, and NetSuite’s software allows us to continue doing that,” said Unruh.

The partnership between NetSuite and HEIN & ASSOCIATES LLP comes at a time when cloud computing is gaining increased traction as the preferred deployment model for business applications. Gartner recently forecasted the SaaS market to have a 17.7% Compound Annual Growth Rate (CAGR) through 2013, nearly five times the total application market’s 3.6% CAGR. Gartner Dataquest also recently released figures showing that NetSuite has joined the ranks of North America’s top ten ERP vendors by revenue. Strategic advisory service ISM Inc. recognized NetSuite and NetSuite CRM with a Top 15 CRM Small & Medium Business Software Award for 2009. Customer Interaction Solutions magazine named NetSuite CRM as a recipient of a 2009 CRM Excellence Award. Most recently, British businesses named NetSuite the top Enterprise Accounting Software vendor in Sift Media’s Software Satisfaction Awards 2009. These awards validate and reinforce NetSuite’s mounting importance to companies of all sizes looking for a powerful, integrated enterprise management solution.

About HEIN & ASSOCIATES LLP

HEIN & ASSOCIATES LLP is a full-service public accounting and advisory firm with offices in Denver, Houston, Dallas, and Irvine, California. For more than 30 years, they have provided a broad range of accounting and business advisory services to companies of all sizes in a variety of industries.

HEIN & ASSOCIATES LLP’s network affiliation with two of the largest international associations of accounting and advisory firms in the world allows the firm to provide seamless client care domestically and throughout the world. The team-based approach of their professionals provides you with a full range of technical expertise, experience, and specialized industry knowledge to forge customized solutions for your business. Clients get the expertise and knowledge of a larger firm with the personalized attention and timely response that comes from HEIN & ASSOCIATES LLP.

For more information about NetSuite Inc., please visit www.netsuite.com.

NOTE: NetSuite and the NetSuite logo are registered service-marks of NetSuite Inc.

Cautionary Note Regarding Forward-Looking Statements

This press release contains forward-looking statements relating to expectations, plans, and prospects including expectations relating to the expected benefits of NetSuite’s partnership with Hein & Associates LLP. These forward-looking statements are based upon the current expectations and beliefs of NetSuite’s management as of the date of this release, and are subject to certain risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. All forward-looking statements in this press release are based on information available to the NetSuite as of the date hereof, and NetSuite disclaims any obligation to update these forward-looking statements.

In particular, the following factors, among others, could cause results to differ materially from those expressed or implied by such forward-looking statements.

Openbravo Reviews Strategic Successes of 2009

Barcelona, Spain and Cambridge, Massachusetts – February 3rd, 2010 – 2009 was a year of success for Openbravo, the leading developer of web-based open source enterprise resource planning (ERP) solutions, with new products, development initiatives, events and members of its management team.

The company launched a range of new products, including Openbravo ERP 2.50 Professional Subscription, Openbravo ERP Professional Subscription for Ubuntu and Openbravo QuickStart.

Openbravo QuickStart, a pre-packaged application deployed with 40 to 80 hours of fixed price services, streamlined ERP for small and medium sized businesses. The innovative modular architecture of Openbravo ERP 2.50 Professional Subscription enabled users and developers to easily add functionality to the core ERP platform, and provided businesses with total peace of mind with guaranteed updates, upgrades, and full support.

Openbravo teamed with Canonical to integrate the Ubuntu operating system with Openbravo ERP, enabling businesses to take advantage of Ubuntu’s popular enterprise server platform with Openbravo ERP Professional Subscription for Ubuntu.

Openbravo also launched Openbravo Forge, a portal for the Openbravo community to develop, share, and download Openbravo solutions. Today the Forge hosts contributions from 8,000 developers across 200 projects. A Central Repository embedded in the Openbravo Forge provides a range of services and Openbravo Modules.

This product vision was recognized as Openbravo exceeded a million and a half downloads of its ERP solution and secured a number of industry awards. These awards include ‘Best of Open Source Enterprise Software’ in IDG’s 2009 InfoWorld Best of Open Source Software (Bossie) Awards, and IBM’s ‘EMEA Innovative Solutions 2009’ award.

Demonstrating its ongoing commitment to “Empower the Ecosystem”, Openbravo hosted the first Openbravo World Conference, attended by more than 200 community members from 20 countries.

The Openbravo management team welcomed board member Jesper Balser, the co-founder and former CEO of Navision and Bob Mann, the newly appointed board chairman.

Manel Sarasa, CEO of Openbravo, said, “In 2009 we demonstrated how innovation, commitment to strategy, and a strong community can drive software success. The new solutions added to our portfolio have met the demand for compelling and feature-rich software from a range of businesses and allowed us to welcome new partners and end users.”

He continued, “We will build on these successes in 2010 with new releases to further improve the user experience, introduce new functionalities, target new verticals and reach new countries with professional localizations. We have recently introduced Openbravo Exchange, and it will create monetization opportunities throughout the Openbravo ecosystem by allowing partners to commercialize add-ons and extensions they have created, and it will further drive the development of the Openbravo community.”

Callidus Software Named One of 20 Top Coolest Cloud Productivity App Vendors by CRN

SAN JOSE, CA–(02/03/10) – Callidus Software Inc. (NASDAQ:CALD – News), the leader in Sales Performance Management (SPM), today announced it was named one of the “20 Coolest Cloud Productivity App Vendors” as part of the list of the “100 Coolest Cloud Computing Products” by Everything Channel’s CRN. Everything Channel represents the world-wide community of product resellers, also known as Solution Providers, product vendors, distributors, and customers that together account for approximately two-thirds of all technology products and services sold each year.

CRN editors wrote: “With its on-demand sales performance and incentive compensation management applications, Callidus seeks to do for sales compensation management what Saleforce.com has done for CRM. The applications help businesses manage incentive payments to employees, distributors, brokers and — yes — channel partners, to help align those incentives with corporate goals.”

“We’re very excited to be named to the 100 Top Coolest Cloud Computing Products,” said Lorna Heynike, senior vice president of marketing at Callidus Software. “This recognition validates Callidus’ strong leadership in developing innovative cloud computing solutions in the sales performance management marketplace. It underscores our commitment to providing best-of-breed on-demand solutions that enable businesses to leverage and align sales and channel behavior to consistently and reliably meet sales targets.”

The “100 Top Coolest Cloud Computing Products” list was based on nominations from Solutions Providers rating technology, channel influence, effectiveness and visibility along with business and sales impact. The final selections were made by a panel of Everything Channel Editors. Winners were announced online at www.channelweb.com and featured in the January 25 issue of CRN.

Callidus Software’s award-winning solutions manage the entire sales life-cycle from on-boarding, deployment and payment, to talent development, while providing visibility into sales operations and financial performance. The software is used by leading companies in a broad range of verticals including high-tech, telecommunications, banking, insurance and pharmaceuticals. Since its inception nearly 15 years ago, the company has evolved into the most experienced, proven, and reliable SPM vendor in the marketplace. Callidus Software manages over $50 billion in incentives and compensation for more than 2 million payees in over 140 countries.

For more news on sales performance management, follow Callidus Software on LinkedIn, Facebook and Twitter.

About Callidus Software®

Callidus Software (www.callidussoftware.com) (NASDAQ:CALD – News) is the market and technology leader in Sales Performance Management (SPM). Callidus’ customers gain a competitive advantage by maximizing sales cost efficiencies and driving improvements in sales execution. Our award-winning Software-as-a-Service (SaaS) applications set the standard for performance management across the sales force. Over 2 million employees and channel partners have their performance managed by Callidus Software.

About Everything Channel

Everything Channel, headquartered in Framingham, MA, is a technology marketing and sales solutions company. Through its “Complete Technology Channel Solution,” Everything Channel offers the right business tools to accelerate technology sales. From branding and recruiting to marketing and sales, Everything Channel offers technology marketers the unmatched breadth and depth of global brands and market intelligence combined with unparalleled audience loyalty and credibility serving all technology sales channels through an extensive database. Everything Channel provides innovative field sales and marketing solutions to the sellers of technology to achieve measurable and significant results.

About United Business Media Limited

UBM (UBM.L) focuses on two principal activities: Worldwide information distribution, targeting and monitoring; and, the development and monetization of B2B communities and markets. UBM’s businesses inform markets and serve professional commercial communities — from doctors to game developers, from journalists to jewelry traders, from farmers to pharmacists — with integrated events, online, print and business information products. Our 6,500-person staff in more than 30 countries is organized into specialist teams that serve these communities, bringing buyers and sellers together, helping them to do business and their markets to work effectively and efficiently.

© 1998-2010 Callidus Software Inc. All rights reserved. Callidus Software, the Callidus Software logo, and TrueComp Manager are trademarks, servicemarks, or registered trademarks of Callidus Software Inc. in the United States and other countries. All other brand, service or product names are trademarks or registered trademarks of their respective companies or owners.

Intacct Named One of the Top 20 Coolest Cloud Productivity App Vendors

SAN JOSE, CA — 02/02/10 — Intacct, the leader in cloud financial management and accounting applications for businesses and CPA firms, today announced it was named one of the “20 Coolest Cloud Productivity App Vendors” as part of the list of the “100 Coolest Cloud Computing Products” by Everything Channel’s CRN. Everything Channel represents the world-wide community of product resellers, also known as Solution Providers, product vendors, distributors, and customers that together account for approximately two-thirds of all technology products and services sold each year.

In the listing, CRN editors noted: “During this recession many SMBs have discovered they lack visibility into their finances. They have outgrown spreadsheets and financial management applications designed for consumers and small businesses, but buying an enterprise-class ERP system would be overkill. Enter Intacct, which offers on-demand financial management and accounting software for businesses with 25 to 1,000 employees.”

“It is an honor to be recognized by CRN as one of the top cloud computing vendors in the world,” said Daniel Druker, senior vice president of marketing and business development for Intacct. “This recognition by the leading channel authority further showcases what Intacct and our more than 100 partners already know — that cloud financials represent a tremendous business opportunity for solution providers and a terrific value for their clients.”

Intacct continues to receive widespread industry acclaim. Other recent accolades include winning the CODiE Award for Best Financial Software Solution, receiving the K2 Quality Award for Best Customer Service, being named one of 10 Innovative Application Software Companies to Watch by IDC and being named to JMP Securities’ list of the Top 100 Privately Held Software Companies.

The CRN list was based on nominations from Solution Providers rating technology, channel influence, effectiveness and visibility along with business and sales impact. The final selections were made by a panel of Everything Channel Editors.

About Intacct

Intacct is the market and technology leader in web-based financial management and accounting applications for businesses and CPA firms. Bringing cloud computing to finance and accounting, Intacct’s award-winning applications are the preferred financial applications for AICPA business solutions. Intacct applications are used by thousands of businesses from startups to public companies and are designed to improve company performance and make finance more productive. The Intacct system includes accounting, contract management, revenue recognition, inventory, purchasing, vendor management, financial consolidation and financial reporting applications, all delivered over the Internet via Software as a Service (SaaS).

Intacct is headquartered in San Jose, California. For more information, please visit www.intacct.com or call 877-437-7765.

Intacct and the Intacct logo are trademarks of Intacct Corporation. All other company and product names mentioned herein may be trademarks of their respective owners.

Epicor Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions Magazine

IRVINE, Calif. — February 2, 2010 — Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, announced today that Epicor Mobile Field Service has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

Epicor Mobile Field Service provides comprehensive role-specific functionality alongside synchronized enterprise resource planning (ERP) data to field service teams, extending essential business capabilities and insights to the field. Featuring in-context, easy-to-use workflows, global positioning system (GPS) support, document attachments, and step-by-step task ‘wizards,’ Epicor Mobile Field Service simplifies job fulfillment and data entry on location.

Meanwhile, service call job rosters, labor, equipment, materials, and inventory can be managed, modified, updated, and tracked using a mobile scheduling and dispatch console or directly within Epicor next-generation ERP.

“We are honored to accept this significant award recognizing Epicor’s exceptional innovation in mobile solutions for the enterprise,” said Rodney Winger, senior director of product marketing for Epicor. “Real-time connectivity provides our customers’ management and mobile field workforce with the highest level of visibility for integrating office operations with field activities. Epicor Mobile Field Service is an excellent extension of our next-generation ERP solution and is a great example of Epicor enabling our customers to conduct business without barriers.”

The 12th Annual Product of the Year Awards winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com. For more information about the Customer Interaction Solutions’ 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

“I am pleased to honor Epicor for its hard work and success. Epicor Mobile Field Service has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them,” said Rich Tehrani, chief executive officer for TMC. “For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements.”

About Customer Interactions Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.

About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast’s Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/.

TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart- Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and
Education.TMCnet.com. For more information about TMC, visit www.tmcnet.com.

About Epicor Software Corporation
Epicor Software is a global leader delivering business software solutions to the manufacturing, distribution, retail, hospitality and services industries. With 20,000 customers in over 150 countries, Epicor provides integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and enterprise retail software solutions that enable companies to drive increased efficiency and improve profitability. Founded in 1984, Epicor takes pride in more than 25 years of technology innovation delivering business solutions that provide the scalability and flexibility businesses need to build competitive advantage. Epicor provides a comprehensive range of services with a single point of accountability that promotes rapid return on investment and low total cost of ownership, whether operating business on a local, regional or global scale. The Company’s worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit www.epicor.com.
# # #

Epicor is a registered trademark of Epicor Software Corporation. Other trademarks referenced are the property of
their respective owners. The product and service offerings depicted in this document are produced by Epicor
Software Corporation.

SAP Releases Public Beta Version of Cloud-Based Project 12sprints, Becomes Research Partner for The 2.0 Adoption Council

WALLDORF, Germany, Feb. 2  – SAP AG (NYSE: SAP) has made its 12sprints collaborative decision-making project available via public beta and has formed a strategic research partnership with The 2.0 Adoption Council – a peer forum of IT and business leaders and thinkers who are discovering new ways of working in modern organizations. Both of these moves demonstrate SAP’s commitment to helping companies bring the power of Web 2.0 technologies and trusted information into their business processes. 12sprints, the codename for a new collaborative decision-making application, is the first and only software-as-a-service (SaaS) solution that brings together people, information and methods to drive swift, informed decision-making. The public beta phase of 12sprints invites everyone to take the solution for a free spin, evaluate it and contribute feedback to enrich its further development.

For the first time, 12sprints brings together a unique mix of essential capabilities for people working in teams, including:

• An easy-to-use, cloud-based interface that makes it easy for teams to invite people from inside or outside the organization, bring information into plain view for the entire team and employ interactive methods to collect feedback, brainstorm or analyze across the group. 12sprints also integrates components of the SAP® BusinessObjects„ Explorer technology within 12sprints so users can analyze data and apply that analysis to the decision-making framework of 12sprints.
• A results-driven workspace designed to keep everyone on the same page, prompt action and help users achieve goals. Teams are collectively guided through activities like planning, strategizing and decision-making using tools like pro-con analyses, SWOT analyses, polling and agenda planning.
• The security, hosting and maintenance features IT executives look for in an enterprise solution – one that delivers an “easy to try, buy and use” environment that is intuitive to business users.

“People don’t want to be bound by unnatural and fragmented ways of working,” said Marge Breya, executive vice president, SAP. “This is why we developed 12sprints. It brings method to the madness, combining not only business intelligence and collaboration technology but also methods with a framework to help teams share intelligence and make better decisions that drive meaningful results. SAP has done a brilliant job helping enterprises run their businesses better, now we’re helping people do their work better.”

The public beta version of 12sprints is a hosted technology that requires no download, and it is available online for free here: www.12sprints.com. Both free and paid versions will be offered upon general availability. You can follow 12sprints on Twitter at @12sprints and take part in the conversation by using the hashtag #12sprints. You can also become a fan of the 12sprints Facebook page.

SAP Becomes Research Partner to The 2.0 Adoption Council

The 2.0 Adoption Council is a collection of 2.0 thought leaders from several large enterprises who come together to share experiences, examine business implications and find new ways of capturing value from data associated with Web 2.0 and Enterprise 2.0 technologies. SAP has become a strategic research partner with the Council to support innovation in large enterprises leveraging these new technologies. In addition, 12sprints will be offered to Council members as a collaborative decision-making tool for group projects and as a test-bed for product feedback.

To hear more about the Council and SAP, click here for a video podcast discussion between Council Founder Susan Scrupski and Marge Breya of SAP. You can also check out Scrupski’s blog, ITSinsider, and follow her on Twitter at @ITSinsider. Breya can be followed at @MargeBreya.

You can learn more about The 2.0 Adoption Council here: http://www.20adoptioncouncil.com/. You can also follow the Council on Twitter at @20Adoption, become a fan of its Facebook page or join its LinkedIn group.

Follow SAP BusinessObjects on Twitter at @businessobjects, and be sure to check out the Needle In A Haystack blog.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

Copyright © 2010 SAP AG. All rights reserved.

SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary.