CRM Software
CRM software or customer relationship management software supports front office operations and the customer service, sales, and marketing functions. CRM software is available as stand-alone software packages and in more recent years, it is becoming a primary component of both Tier I and Tier II ERP software solutions.
In mid-market or higher end ERP systems, CRM software functionality will be feature rich and fully integrated with other ERP modules such as manufacturing, warehousing, or purchasing. This real-time access to data will help enhance the standard CRM software functions of lead generation, quoting, support call management by providing more a comprehensive data set to allow the sales and marketing team to behave in a more predictable and proactive manner. This integrated approach to CRM software will assist organizations in delivering high levels of customer service and ultimate customer satisfaction.
Panorama’s ERP consultants will help evaluate existing workflow requirements and provide assistance in selecting the best ERP and CRM software to optimize the sales and marketing processes.
Recent Articles and News Related to CRM Software
- Microsoft Launches Microsoft Dynamics CRM Online Cloud Service Globally
- Plex Online Cloud ERP Offers Customers Expanded Integration
- CDC Software Recognized as a Leader by Independent Research Firm’s Latest CRM Suites Customer Service Solutions Report
- Consona Highlights TechSoup’s CRM Success
- Syncsort Increases User Adoption and Reduces Costs With Microsoft Dynamics CRM
- Microsoft Dynamics Introduces “Cloud CRM for Less” Offer
- Infor Streamlines Enterprise Data Quality Improvement with Release of Epiphany Data Advisor
- Customer Spotlight: Federal Lending Organizations Increasingly Employ Microsoft Dynamics CRM to Streamline Access to Financing
- Top Ten ERP Software Predictions for 2011
- Infor Expands CRM Offering with New Solution Powered by Microsoft® Dynamics CRM and Tailored for Mid-Sized Companies
- Concurrent Technologies Corporation Chooses Deltek to Streamline its Business Development Processes
- Consona CRM Awarded Spot on KMWorld’s 2010 Trend-Setting Product List
- Microsoft Dynamics CRM Named a Leader by Two Independent Research Firms
- SAP Helps Companies of All Sizes to Become Customer-Centric Businesses
- Infor Introduces Family of Intelligent, Decision-Making Software Modules
- Independent Research Firm Recognizes Oracle as a Leader in CRM Suites
- Leading Analyst Firm Positions Oracle in Leaders Quadrants for CRM Multichannel Campaign Management and CRM Customer Service Contact Centers
- Microsoft Demonstrates Next-Generation CRM Release at Worldwide Partner Conference
- Consona Corporation Announces General Availability of Customer Management Version 7.0
- CDC Software Launches CDC Pivotal Social CRM, a New Solution That Integrates with Facebook, Twitter and Other Popular Social Media Sites
