Terasen Gas Eexpands SAP Footprint to Gain a More Complete View of Its Customers
June 24, 2010 – Terasen Gas, a British Columbia-based integrated energy solutions provider, will implement the SAP® Customer Relationship Management and Billing for Utilities package from SAP AG (NYSE: SAP) to enhance customer care service activities to address the changing needs of customers.
In recent years, Terasen’s business environment has changed considerably as a result of new government energy policies around greenhouse gas (GHG) emissions, increasingly complex competitive challenges and evolving customer needs. By establishing a new customer care delivery model, Terasen intends to more effectively implement service offerings to customers, such as expanded energy conservation programs, which include knowledge and expertise related to energy conservation and the provincial energy marketplace.
With the SAP Customer Relationship Management and Billing for Utilities package, companies can automate manual billing processes and establish a central source of easily accessible, up-to-date information to improve the visibility of customers across the organization in order to quickly adapt to changing business and customer needs. A simplified billing infrastructure enables companies to address changing billing requirements while minimizing further IT costs.
For more information, visit the SAP for Utilities page on sap.com.
Follow SAP on Twitter at @sapnews.
loading...
About SAP
SAP is the world's leading provider of business software solutions. Through mySAP™ Business Suite, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 19,300 companies in over 120 countries run more than 60,100 installations of SAP® software. With subsidiaries in over 50 countries, the company is listed on several exchanges including the Frankfurt stock exchange and NYSE under the symbol "SAP."
